Deputy Accommodation Manager

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Deputy Accommodation Manager

Dinwiddy House, Kings Cross, London, N1 9NF

£32,291 - £33,990 per year

35 hours per week

We are looking for a Deputy Accommodation Manager to join our Accommodation Management team based in London. Your role as a Deputy Accommodation Manager will include managing the maintenance and caretaking team. You will be site based and may need to occasionally cover other sites as required. This role will include some lone working.

Responsibilities

• General admin including answering emails, logging parcels and answering phone calls
• Conduct viewings of vacant accommodation
• Assist with the management of and support staff and customers in resolving difficult problems, anti-social behaviour and complaints, ensuring customers are kept informed
• Manage the recruitment, performance and development of staff to ensure the required skills are available to fulfil contract and service specifications in line with customer expectations and business and company policies and procedures

Skills and Experiences

• Previous experience in a similar role
• Some experience of working in the student accommodation, hotel, hospitality or property sector
• Proven experience of working to deadlines and prioritising workloads
• Some experience of staff management within a customer facing environment
• Proficient user of Microsoft packages including Excel, Word, Outlook and Teams

Why Work for Us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

• As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:
• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Wellbeing support and tools
• £32,291 per annum (rising to £33,990 per annum after 12 months, subject to satisfactory performance)

Job Reference: 222747

Closing Date: 19 January 2025

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.