Desktop Support Analyst - Part time (28 hours per week)

Desktop Support Analyst - Part time (28 hours per week)

Location: London

Contract Type:Permanent

Position Type:Part Time

Closing Date: Friday 09 May 2025

Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services.

We have an exciting opportunity for a Desktop Support Analyst to join our team in London, on a part time basis, working 28hrs per week, 4 days a week, fully onsite (Monday, Tuesday, Wednesday, and Thursday).

You will be a key member of the Service Delivery team at Slater and Gordon. The expectation is to deliver excellent technical/non-technical device management support with outstanding workplace experience, customer satisfaction, and efficiency within the annual technology budget and service level commitments.

Responsibilities:

• Build/Provision MMD devices for New Starters joining the firm.
• Process Leaver and replacement Laptop, Desktops and Corporate Phones as they're received back into the firm - assessing and testing before adding back to stock.
• Maintain the fleet of devices for optimal performance and technology delivery. This includes usable stock, in use devices as well as assets that require repair/decommissioning from service.
• Maintain the asset register in relation to laptops, desktops, and corporate mobile phones.
• Maintain and recommend action in relation to broken devices/warranty claims on devices and report the volumes monthly to the Problem and Service Manager.
• Support, develop, and co-ordinate the effective functioning of business devices and applications.
• Assist customer enquiries via the Technology Service Portal, projects, administrative work, and new product/service releases in relation to devices, including testing.
• Manage the planning of device configuration changes and releases, including but not limited to, application releases.
• Management of OS device images for onboarding/provisioning.
• Management of software deployment updates via Windows/Office Updates.
• Maintenance of Asset register and CMDB as part of the Change Management process (Configuration Items). Configuring a device so it performs as expected using the bundled operating system, business/workflow software and/or with other hardware devices.

About You:

• Experience within a leadership role or managing a team/service.
• High level of customer service skills.
• High level of IT knowledge in relation to device management and tooling.

What we offer in return:

A competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award-winning law firm.