Desktop Support Analyst - Tech Bar, VIP, O365, Windows 11. Azure

Desktop Support Analyst - Tech Bar, VIP, O365, Windows 11. Azure, - London - Perm - 37k - Onsite - 5 days a week

My client - Global media company - are looking to recruit an experienced IT Support Analyst to join their award winning team. The role will be focusing on providing exceptional support working with the latest technology. The role will be providing VIP Support, supporting users from recent acquisition, floorwalking and face to face support. This is an onsite support role based in the office 5 days a week - city based.

Duties Include:

• Working in a newly built tech bar environment providing IT Support to users that need assistance
• Be an escalation point for centralised Service Desk acting as technical experts focussed on improving colleague experience of technology
• Act as a single point of contact for colleagues providing information relating to wider Technology initiatives and channel queries or escalations through to the appropriate Technology functions
• Conduct remote site visits (rotational) for sites where dedicated on-site resources have not been provided
• Provide subject matter expert and knowledge transfer information to support the centralised Service Desk and associated automated services (shift left)
• Provide feedback to the centralised Service Desk on customer satisfaction, usage of tools, automation and the Incident resolution process
• Work with the centralised Service Desk on continuous improvement initiatives
• Provide concierge support at designated location(s)
• Conduct new starter inductions
• Resolve end point security Incidents when remote support tools are unable to do so
• Manage equipment inventory
• Act as project champions assisting with the deployment of new products and releases
• Provide consistent, timely and efficient on-boarding services for new starters
• Fulfil hardware requests with respect to equipment procurement, configuration and deployment
• Investigate connectivity issues where remote support is not possible or unable to resolve
• Provide colleague (end user) training for core PC & Mac applications
• Assist with reducing Legacy ticket backlog processing and service level fulfilment
• Asset management process and procedures are adhered to for end user colleague devices
• Assist with office moves activities and coordination

Looking for candidates with similar experience with the following:

• Experience of providing exceptional customer service/Service Delivery
• Experience working ideally in a Tech Bar environment
• Proven exp in desktop support including VIP
• Ability to proactively seek out avenues of improvement for all services being provided
• Communicate well with all levels of the business including colleagues, management and VIPs
• Strong communication and interpersonal skills
• Be able to provide training to new users and support team members
• Process driven
• O365 Microsoft Teams
• Service-Now or similar ITSM system
• Office 365 (email, Teams, SharePoint, OneDrive, Office)
• Windows 11 operating systems
• Exp With Powershell
• Mac OS support
• Active Directory & Azure Active Directory
• Basic Networking (TCP/IP)
• Microsoft System Center Configuration Manager (SCCM)
• Virtual and physical desktop support
• Hardware and software inventory systems
• Mobile Device support (including Smart phones and iPhone/iPad support)

Desktop Support Analyst - Tech Bar, VIP, O365, Windows 11. Azure, - London - Perm - 37k - Onsite - 5 days a week