Digital Business Analyst Platform Engineering London, Manchester

Digital Business Analyst

Hybrid Remote

London or Manchester

We are Remarkable - a leader in digital transformation, helping businesses create cutting-edge customer experiences through platforms like Sitecore, Optimizely, and Microsoft CRM. We specialize in using data-driven strategies and innovative technology to shape the future of customer engagement. With a focus on cloud, commerce, and scalable solutions, Remarkable partners with organizations to bring personalized digital experiences to life. If you're passionate about helping brands grow and thrive in a dynamic digital landscape, this is a place where you can make an impact!

Our Culture

Remarkable's company culture is centered around being "remarkable," with a strong emphasis on innovation, continuous learning, and a deep sense of purpose. Employees are encouraged to be adventurous, open-minded, and driven by passion and determination. We place a significant focus on personal development and professional growth, offering opportunities for ongoing training and skills enhancement. We foster a collaborative environment where diversity, equity, and inclusivity are actively championed. The company promotes flexible working, sustainability, and social responsibility, ensuring that its operations leave a positive impact on both the environment and the communities it serves!

Purpose of Role

As a Senior Business Analyst at Remarkable, you'll leverage your BA experience and consulting skills to lead the analysis activity with one or more of our global clients. You will have responsibility for effectively eliciting and documenting requirements, selecting and applying the most appropriate tools and techniques, and producing a range of supporting artefacts to facilitate the delivery of best-in-class solutions aligned with agreed scope.

This is a highly visible and client facing role, so you'll need excellent written and verbal communication skills, including active listening, negotiating, presenting, and knowledge sharing. We're a digital agency, so experience in this space would be a distinct advantage.

A key element in this role is to grow and continuously develop the maturity and standards of excellence within the Business Analysis (BA) pillar, and ensure active support across the other pillars within the agency. You'll also be tuned-in to identifying land-and-expand opportunities to assist with growing our accounts.

As part of a supportive and collaborative culture, you'll get to work with and learn from specialists across the agency and beyond, whilst delivering cutting edge projects for varied clients, across multiple industries.

Key Responsibilities and Accountabilities

1. Elicit, prioritise, define, document and manage requirements and artefacts across the project and solutions lifecycle, using appropriate tools, techniques, and methodologies.
2. Analyse documentation and data sets to extract relevant insights.
3. Interrogate UX wireframes, UI designs, and hi-fidelity prototypes to understand functional and technical implications.
4. Devise and facilitate workshops, interviews, playback sessions etc with external stakeholders.
5. Write effective user stories and acceptance criteria, capturing these in Jira, Confluence, Azure DevOps and other business process modelling tools.
6. Define as is and to be processes, and document appropriately (BPMN or similar).
7. Provide requirements engineering and business analysis leadership and support to project managers, account managers and client partners, development and QA teams to ensure high quality solutions are delivered.
8. Set up industry best practices, tools and technologies and improve agency wide business analysis artefacts and processes.
9. Assist project/delivery managers and project team in planning and estimating for BA & requirements engineering tasks and help ensure the required tasks are delivered within the required project constraints.
10. Support and coordinate UAT and successful project implementation activities.

Specific Job Skills / Knowledge

1. Experienced in working on high profile, fast paced website/ecommerce projects in a digital agency or digital consultancy highly beneficial (preferred).
2. Hands-on experience leading business analysis activity as part of the delivery of digital (web based) technology projects - small, medium and large (transformation) scale.
3. Must be proficient in understanding of software engineering, digital and web application development and requirements engineering.
4. Having a strong and in-depth knowledge of agile methodology (agile delivery and agile coaching/educating) and its relevance to business analysis.
5. Exceptional attention to detail and uncompromising attitude to quality, delivery and time management.
6. Willingness to adopt to and pickup new processes, approaches, technologies and solutions and work with others to also effectively adopt to it.
7. Must be fluent in English (spoken & written) and ability to effectively communicate to teams and clients globally across multiple locations.
8. Worked in an agile (Scrum/Kanban) project methodologies and an understanding of other project delivery methodologies will be highly desirable.
9. Agile certification - CSPO (Certified Scrum Product Owner) will be highly desirable, alongside experience of operating in an agile agency delivery environment.
10. Having previous experience in enterprise level CMS/DXP/CRM platforms (e.g. Sitecore, Optimizely, Salesforce, D365 and Design systems) will be a distinct advantage.

Personal Attributes

1. Confident written and verbal communicator, with the ability to clearly articulate concepts to a range of (technical and non-technical) audiences, guide conversations consultatively, and negotiate where appropriate.
2. Highly proficient in the creation of BA artefacts (BRDs, process maps etc).
3. Excellent attention to detail.
4. Comfortable managing expectations, and working to tight deadlines.
5. A team player & team leader.
6. Ability to work on own initiative.
7. Highly organised and able to prioritise own workload.