Digital Commerce & Trading Manager

Location: London (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Digital Commerce & Trading Manager means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

This is the job

We are committed to transforming our products, services, and customer experiences to make UK driving life smarter and simpler. Our digital propositions team is fundamental to achieving this vision.

As the Digital Commerce & Trading Manager, you'll play a supporting role in shaping the digital trading agenda and setting our ongoing strategy, as we seek to achieve significant business growth. Through continuous journey optimisation, funnel conversion improvement, product development, and transformational delivery, you'll aim to deliver ambitious volume and value growth. This requires careful planning, business case development, and robust measurement to ensure customer experience enhancing deliverables unlock maximum business value.

We're looking for someone who has managed business trading plans and possesses a strong track record of opportunity identification and delivery, with measurable results. You'll be highly analytical with a commercial mindset, and able to step away from the detail and maintain sight of the bigger picture. You'll ensure regular product and customer experience improvements are driving maximum value and align to a broader vision.

What will I be doing?

• Strategy & Performance: Help deliver and support the AA's strategy and performance plan, including the investment and benefits profile.
• Trading Plans: Support, monitor, and manage the Servicing, Roadside, and App trading plans.
• Growth Initiatives: Deliver volume and value growth through customer engagement, funnel conversion improvement, product development, pricing changes, whilst informing transformational change initiatives.
• Digital KPIs: Manage the AA's digital KPIs, setting and tracking stretching targets aligned to the broader business vision.
• Product Improvement: Work alongside digital product owners to identify new opportunities to improve digital performance from a commercial and customer standpoint.
• Business Cases: Build new business cases to support business growth, including small and large change initiatives.

What do I need?

• Strategy & Performance Management: Proven experience in strategy and performance management, including opportunity identification, delivery, and results measurement.
• Analytical Skills: Strong analytical and numeracy skills, with experience in analytics packages, ideally Google Analytics.
• Communication: Excellent written and oral communication skills, with good design aesthetics.
• Collaboration: Ability to work closely with colleagues and keep internal teams updated on progress.
• Flexibility: Adaptability to frequent change and managing a range of stakeholders from different areas.
• Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, Teams), with desirable experience in Agile Scrum, Jira, Confluence, and working with compliance and legal teams.

Additional information

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.