Director, Business Process Risk and Control

Job information:

• Functional title - Director, Business Process Risk and Control
• Department - Chief Controls Office
• Corporate level - Director, Chief Controls Office - Business Risk and Control
• Report to - Executive Director, Chief Controls Office, Business Risk and Control
• Location - London

What you will be doing:

This is an exciting opportunity for a talented individual to join our newly formed Chief Controls Office (CCO), a dedicated first line risk and control function. This role has arisen due to the expansion of responsibilities, offering the successful candidate the opportunity to make an impact and actively contribute to the evolution of this new group.

As part of the CCO team, you will play a key role:

• Working directly with the Business Process Management Group to critically assess CLS's business processes to identify risks and define/enhance associated controls.
• Improving the oversight of risks, bringing subject matter expertise to partner with 1LOD business owners to proactively identify, assess and mitigate risks.
• Providing cross-functional oversight across the first line, driving best practices and consistency in control standards for the effective control of risks to within risk appetite.
• Driving behaviors to foster a risk-aware and risk intelligent culture where employees recognize their role as risk managers and the importance of the control framework.

What we're looking for:

The role is a Director level at CLS which is equivalent to a Director or Senior Vice President in some banks.

The Business Process Risk and Control Director is a key member of the CCO team who will work directly with the Business Process Management (BPM) group. The BPM group are delivering a long-term, enterprise-wide initiative involving the mapping of CLS's business processes. The objective of the initiative is to provide increased transparency and clarity over CLS's processes; identify process-related risks; and identify, define, and enhance associated controls.

This role includes but is not limited to:

• Act as the Risk and Control Lead for the Business Process Management initiative, leading Business owners and stakeholders through process risk and control reviews.
• Support the construction and maintenance of Business Process Maps (including Risk and Control mapping), partnering with relevant 1LOD stakeholders and mapping SMEs.
• Critically review CLS's business processes to identify risks and define/enhance associated controls.
• Coordinate and lead cross-functional workshops with business process owners, actors, subject matter experts (SMEs), and 2LOD colleagues to bear out process risks and mitigating controls.
• Drive best practices and consistency in control standards across CLS.
• Demonstrable experience in technology-related controls is essential (e.g. application specific controls (ITACs) and IT general controls (ITGCs with associated knowledge of IT control frameworks.
• Previous experience in business process management initiatives that drive risk identification and control enhancement.
• Contribute to the development, implementation, and enhancement of methodologies and ways of working, with respect to process risk and control assessments.
• Proven ability to adapt and work effectively across diverse business functions/topics.
• Analyze data and generate insights/reports related to Business Process Risks and Controls.
• Active engagement with Audit, also 2LOD Risk and Compliance.
• Review remediation plans from a risk/control lens to ensure risks are sufficiently addressed.
• Represent CCO in working groups or Committees as required. Must be an effective communicator, able to understand the detail but adapt the messaging to align with the audience/seniority of the forum including internal Committees, Board presentations and/or Regulatory communications.
• Build strong relationships with peers and senior stakeholders to enable cross-functional oversight and develop and implement best practices.
• Share knowledge/expertise with junior members of the team, including coaching and training, driving consistency and 'added value'.
• Proven experience of managing Internal Audit engagement, control delivery/remediation and audit validation either from a 1LOD ownership perspective or 2LOD/3LOD validation is preferred.
• Knowledge of Financial Services, Financial Markets Utilities or another highly regulated industry sector is essential.

Competencies required for successful job performance:

• Demonstrate enterprise-wide process mindset, linking individual activities to the wider process landscape to see the big picture.
• Comfortable in leading meetings and workshops across a variety of business domains/functional topics.
• Challenge the status quo, be a catalyst for change, driving and cultivating innovative thinking to solve complex problems. Ability to 'speak up', break down barriers and provide constructive challenge.
• Attention to detail is essential, demonstrate high standards to control and oversight of risk.
• Take professional pride in making a difference, being proactive and delivering best in class solutions, creating long term value by addressing root cause issues.
• Build effective working relationships with multiple internal and external stakeholders, negotiating effectively to bring different viewpoints together as appropriate.
• Manage ambiguity, operating effectively and decisively to navigate a path forward.
• Excellent verbal and written communication skills with ability to adapt to the audience (junior/senior, internal/external) to be effective and meaningful, breaking down complex problems in an easy-to-understand manner.

Professional qualifications / certifications

• Qualifications in any of the following specialisms would be beneficial but not essential:
  • Risk Management
  • Business Process Management
  • Internal Audit
  • Technology process governance
  • Compliance
• Working knowledge of process management practices (including process mapping) as well as knowledge and experience with associated tools (e.g. MS Visio, Aris, Signavio, etc.) would be beneficial.
• Highly proficient IT skills in Word, Excel, PowerPoint and PDF.