Dynamics 365 Automation Engineer

Our government client is looking for a strong Automation Tester, with the below experience of Dynamics 365.

Requirements:
- Must have RTW in UK without sponsorship
- Inside IR35
- SC clearance is mandatory. May consider sponsoring clearance for very strong candidates
- 6 month initial contract + extensions

Experience:
• 3+ years of experience working with Microsoft Dynamics 365 CRM (Sales, Customer Service, or Field Service modules), strong background on automation framework.
• Proven experience in CRM automation and workflow creation using Dynamics 365 and Power Platform (Power Automate, Power Apps).
• Experience integrating Dynamics 365 with other business systems (e.g., ERP, SAP, Salesforce).

Technical Skills:
• Strong understanding of Dynamics 365 CRM architecture, entities, forms, and business process flows.
• Proficiency in Power Platform tools, specifically Power Automate, Power Apps, and Power BI for report generation.
• Experience with common development languages (C#, JavaScript, .NET) for plugin and custom workflow creation.
• Setting up automation framework, script development, maintaining and execution.
• Knowledge of Microsoft Azure services (e.g., Azure Logic Apps, Azure Functions) and Dataverse (CDS) is a plus.

Soft Skills:
• Strong analytical and problem-solving skills with a focus on automation and process improvement.
• Excellent communication skills, both written and verbal, to effectively collaborate with cross-functional teams.
• Ability to work independently and manage multiple tasks simultaneously.

Key Responsibilities:
• Set up automation framework, design, develop, and maintain automated workflows and processes within Dynamics 365 CRM to streamline business operations and enhance data accuracy.
• Customize Dynamics 365 CRM using Power Automate, Power Apps, and custom plugins to meet specific business requirements.
• Integrate Dynamics 365 with other HO systems and third-party applications (e.g., ERP, BI tools) to ensure data consistency and automation of cross-platform workflows.
• Ensure data integrity and quality within Dynamics 365 CRM, including data import/export processes, deduplication, and cleanup automation.
• Analyze and optimize CRM automation performance, identifying bottlenecks and implementing improvements for better system responsiveness and reliability.
• Provide support to end-users, assisting with CRM-related issues, and conduct training sessions as needed to enhance adoption of automation.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum of 10 weeks.