Ecommerce Manager

The London Transport Museum is looking for a dedicated Ecommerce Manager. This is a 6-month contract based in London, hybrid role.

The role

Key accountabilities:

• To manage the ecommerce team in the day-to-day operation of the online webshop.
• Manage delivery of the ecommerce strategy, including growth in website traffic, database, conversion rates, repeat customers and average order value.
• Work with Retail Merchandiser to produce periodic KPI reports for the online shop.
• Maintain third-party service provider contracts, ensuring partnerships are operating effectively to maximise sales and margin.
• Work closely with the Buying Team to ensure the vision for the product offer is reflected in the online shop.
• Manage and maintain the customer shopping journey, identifying opportunities and implementing fixes.
• Work with the Marketing Manager to utilise the online customer database, with appropriate segmentation of data for marketing ecommerce.
• Be involved in the planning and development of regular e-newsletters for the retail team to drive online sales and turnover.

How you'll dazzle us

• Sound knowledge of ecommerce in the retail sector.
• Technical knowledge of web tools and processes.
• Demonstrable experience of working with Magento online platform.
• Sound understanding of EPOS and finance systems - knowledge of Futura and SAP is desirable.
• Knowledge of increasing sales and profit.
• Strong analytical skills.
• Strong leadership skills to inspire and motivate teams.
• Strong Excel skills.
• Organised and methodical with good attention to detail.
• Excellent collaborative skills and the ability to contribute to creating a productive working environment.
• Proactive, self-motivated, and experienced in managing multiple priorities.
• Calm under pressure and able to organise and prioritise workload.

What's next?

Apply now via the form below!