ECommerce Product Owner

POSTING START DATE: 12/02/2025
POSTING END DATE: 26/02/2025
LOCATION: Coventry

In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability, and forward-thinking, you'll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands - Range Rover, Defender, Discovery, and Jaguar - and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.

WHAT TO EXPECT

This is an exciting role within the Customer Experience team of the UK National Sales Company (NSC). As the Product Owner - eCommerce, you will be responsible for turning the needs and demands from stakeholders across the wider business into delivering new functionality and services across the New and Used Car Online stores at UK NSC.

You will be responsible for establishing and operating within the governance (decision-making) structure for the program/project and managing/escalating issues and risks, as well as working with stakeholders during UAT to ensure reports meet requirements and ensure all deliveries are signed-off.

Key Accountabilities and Responsibilities

• Build & Own the eCommerce product roadmap & backlog for the UK National Sales Centre
• Lead the prioritisation of enhancements and changes to the eCommerce platforms based on business need
• Day-to-day third party supplier management to ensure deliverables are on track and issues are resolved promptly
• Own the test & release functionality ensuring all third parties are lined up & involved
• Driving cross-collaboration with various departments, such as sales and marketing, to ensure deliverables are aligned with wider business objectives

WHAT YOU'LL NEED

• Experience working in eCommerce and platform ownership and development
• Good understanding of user experience and customer journeys
• Ability to explain detailed concepts in a simple way
• Experience in requirements gathering - documentation, analytical and technical problem-solving skills
• Attention to detail while retaining awareness of overall strategic direction

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when, and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.

Applicants from all backgrounds are welcome. If you're unsure that you meet the full criteria of a role - but you're interested in where it could take you - we still encourage you to apply. We believe in people's ability to grow and develop within their role - it's what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.