EdTech Job - IT Administrator (Part Time) at University of Cambridge

Cambridge Judge Business School (CJBS) has grown significantly in recent years, in terms of the number of staff, students, and educational programmes. The CJBS user community is diverse, demanding, and global. There are currently approximately 1,400 users, including teaching and research staff, administrative and support staff, students, visiting academics and participants in our Executive Education courses.

Our IT infrastructure is extensive and varied, featuring over 800 managed PCs and laptops, a fleet of multi-function printers, five fully digital lecture theatres, and 30 digital seminar/meeting rooms. Our community and numerous external VIPs and visitors utilise these facilities daily, both during and outside of the University's term time. We operate a hybrid infrastructure with the Microsoft technology stack and are continually developing and maintaining custom business applications tailored for Cambridge Judge.

About the role

As an IT Administrator, you will provide comprehensive administrative support across all IT services. Your primary responsibilities include:

1. Responding to tickets in the IT Service Desk.
2. Managing in-person queries and ensuring they are directed to the appropriate IT team member.
3. Overseeing the purchasing of hardware and software.
4. Handling clerical duties and managing the loan equipment system, which involves obtaining quotes, raising purchase orders, and liaising with stakeholders to ensure smooth operations.
5. Utilising IT Service Management (ITSM) tools to manage workloads, improve processes, and ensure timely resolutions.
6. Delivering excellent customer service, engaging with team members, and building strong relationships with key stakeholders across the Business School.

This is a part-time role, working two days per week.

Minimum Requirements:

• Excellent organisational and prioritisation skills, ability to manage conflicting workloads and deadlines, work independently, and proficiency in Microsoft Office.
• Strong customer service skills, a can-do attitude, and effective communication at all levels.
• Practical experience in a fast-paced administrative role and customer-facing environment.
• Ability to work within a small specialist team and identify tasks to delegate to relevant experts.
• Educated to A Level standard or equivalent standard/NVQ level 3 or equivalent level of practical experience.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference NS45038 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity, and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.