Electrical Technical Support Engineer

Electrical or Mechanical technical Support Engineer

Remit
Our client is a large electrical manufacturer based on the outskirts of Glasgow - looking for the services of an Electrical Technical Engineer, (would consider mechanical background with a basic electrical knowledge). You would be responsible for working within the Sales Team (internal & external) to provide technical expertise, develop solutions and support the sales process. The role involves pre-sales support working with customers to understand their needs and helping deliver technical solutions that meet those requirements. Handle post-sales support, addressing technical problems and ensuring customer satisfaction. Co-ordinate the day-to-day workload and performance within the Sales Operations Department, ensuring high standards of customer satisfaction are achieved and maintained.

Principal Tasks
• Collaborate with the sales team to identify customer needs and develop technical solutions.
• Provide pre-sales support by answering technical questions.
• Participate in customer meetings to ensure technical solutions offered meet their needs.
• Take part in technical and product demonstrations from time to time.
• Analysis of technical application of company products and competing equipment to meet customer needs.
• Provide post-sales support, troubleshoot technical issues ensuring customer satisfaction.
• Work closely across company departments to ensure customer requirements are accurately understood and delivered.

Principal Skills Experience and Qualifications
• Minimum HNC level in an engineering discipline, preferably electrical, but consider mechanical.
• 3+ years of experience in a technical sales role, preferably in the switchgear industry but not essential.
• Strong technical skills and ability to understand complex technical concepts.
• Excellent communication skills, both verbal and written, and an ability to present technical information concisely.
• Strong interpersonal skills and ability to collaborate with cross-functional teams.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• The following skills are desired, however full training will be provided:
• An understanding of LV distribution systems is advantageous but, again, not essential.
• An understanding of Single Line Diagrams and General Arrangement Drawings
• Experience of hosting interdepartmental contract/enquiry reviews and reporting
• Experience with Trimble/Hevacomp/Similar is a bonus.
• Understanding of IEC standards for low voltage switchgear is also a bonus.

If you are an Electrical or Mechanical Engineer looking for your next career move with this international company, or a Graduate Engineer with a minimum of a years' experience, and interested - please contact me on the below details to discuss your current situation confidentially and if the role might be of interest:-
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