Emergency Call Handler - Full Time

EMERGENCY CALL HANDLER - FULL TIME Hours: 35 hours per week Shift pattern: 4 week rota between the hours of Monday - Sunday 05:30 - 23:00. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance. Salary: £21,002.80pa - £11.54 per hour and the opportunity to earn PRP. Location: Hybrid Norwich 90% in office, 10% at home. Start Date: 3rd of March 2025.

You need to be able to commit to 4 weeks of Full Time Training, Monday - Friday 09:30 - 17:00.

For this role, you need 5mbps upload and 15mbps download internet speed.

Appello Perks

• 31 days holiday rising to 33 with length of service (PRO RATA). This includes bank holidays that you will work.
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends' discounts on our services & products.
• Pension Scheme, up to 3% employer's contribution.
• Cycle to work scheme.
• Smart Tech scheme.
• Free on-site parking.

ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer's needs. Ideally, you would have some experience in a customer-facing role and a good general standard of education, but we believe that with the right core values and training you could thrive in this role!

THE ROLE

The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.

Your hello can save the day or save a life. That's the power of hello. At Careline365, every call you answer makes a difference.

With a cool head and an empathetic manner, you will be answering varying calls, anything from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.

READY TO APPLY

If you are interested in this role, please follow the instructions. There are two parts to the application process:

1. Upload your CV and answer a few questions about yourself.
2. You will receive a confirmation email from us asking you to register with Test Gorilla, who will then send you a link to the assessments - check your junk email!

OTHER INFORMATION

This is an exciting time at Careline365, part of the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age, or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on .