Emergency Financial Assistance Case Manager

IOCP is a nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in eight Western Hennepin County cities. We are looking for an Emergency Financial Assistance Case Manager to play a key role in working with our clients to fulfill financial assistance requests in the areas of rent, utilities, and transportation.

Emergency Financial Assistance Case Managers work 1:1 with IOCP clients to provide short-term assistance to resolve financial emergencies and provide resources and referrals to address long-term financial stability. If you are looking for a career where you can have a purposeful, direct impact on people in our community, we want to hear from you!

Why IOCP

1. Compensation $51,000 - $53,550 annually
2. Star Tribune Top Workplace 2024!
3. Hybrid work environment
4. Full-time, benefits eligible
5. Medical, Dental, Vision, FSA, HSA, 401(k), Life and Disability Insurance, Employee Assistance Program
6. Nine paid holidays
7. Generous PTO (starting at 21 days annually)
8. Six weeks of paid leave for employees eligible for parental or medical leave

What You Will Do

1. Receive client requests for financial assistance and support clients to complete the emergency assistance process
2. Connect clients to all available sources of financial assistance in the community
3. Work with clients to complete required tasks such as household budgets and collecting documentation
4. Manage varied processes required by multiple funding streams and interpret those processes for clients
5. Provide resources and education on financial literacy including budgeting, financial management, credit counseling resources, etc.
6. Assess client needs
7. Provide information, referrals, and connections to resources
8. Make internal referrals to case management, employment services, or others as appropriate
9. Ensure thorough and accurate client data entered to ClientTrack

What You Will Bring

1. A minimum of an AA degree in related field
2. Exceptional computer skills
3. Experience working in a human services setting
4. Understanding of the role of equity and inclusion in a human service setting and an ability to work effectively in a diverse setting
5. Understanding of the needs and experiences of families experiencing poverty
6. Ability to maintain professional boundaries
7. Ability to maintain a steady, calm approach to work during busy times
8. Good de-escalation skills
9. Strong interpersonal, verbal, and written communication skills
10. Commitment to the mission and vision of Interfaith Outreach
11. Case management experience and bilingual skills a bonus!

About IOCP

Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference.

Our work environment is client-centered, values-driven, team-oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together! Learn more about us here:

How to Apply

Interested candidates should apply online through the Paylocity applicant portal. Feel free to attach a cover letter telling us about yourself. Candidates are considered as submissions arrive. Position is open until filled.

IOCP values a diverse work environment. People of color and people from other underrepresented communities are strongly encouraged to apply. IOCP is an Equal Opportunity Employer.