Engagement Manager , AWS Professional Services India

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As an Engagement Manager, you will collaborate with AWS consultants, partners, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will gain knowledge of the customer environment to expedite stakeholder alignment and team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines.

Key job responsibilities:

1. Drive business outcomes through matrix team management across multiple workstreams, employing agile/hybrid/waterfall methodologies.
2. Manage end-to-end project lifecycle, from outcome validation to successful delivery, aligned with our Delivery framework.
3. Lead complex, multi-stream delivery engagements.
4. Validate and ensure achievement of customer business outcomes.
5. Manage risks proactively while identifying opportunities for additional value.
6. Coach teams and customers on delivery practices.
7. Partner with sales, support, and engineering teams for comprehensive solution delivery.
8. Serve as a strategic advisor, helping customers navigate their transformation journey while fostering innovation.
9. Provide strategic guidance and risk management.
10. Deliver training on agile methodologies.
11. Enable partners through framework adoption.
12. Collaborate across AWS teams.
13. Gather and channel customer feedback to improve AWS services.

The role requires adaptability to handle unexpected challenges and willingness to travel to customer sites and internal events as needed. Success in this position demands effective leadership skills, agile expertise, and the ability to drive business outcomes while maintaining stakeholder relationships.

About the team:
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS:
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

Inclusive Team Culture:
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

Mentorship and Career Growth:
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Minimum Qualifications:
• Hands-on experience delivering enterprise-level IT consulting projects using Agile, Waterfall, and Hybrid methodologies.
• Working experience on Agile and Project Management delivery best practices, frameworks, methodologies, and tool sets (e.g. Miro, Jira).
• Presented to C-level executives as well as to technical subject matter experts.
• Experience in technical product or program management.
• Experience in software development.

Preferred Qualifications:
• Project management certifications (e.g., APM, CSM, PSM, PMI-ACP, PRINCE2, SAFe (Scaled Agile), etc.).
• AWS / Cloud Experience and Certifications.
• Flair for selling and operating as a Trusted Advisor.
• Past experience as a Technical Program Manager (TPM) leading development projects.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.