Enterprise Account Manager

Location: Hybrid - 3 days a week in our London office, SE1

Work for a ServiceNow Elite Partner

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The job title might look the same, but life at UP3 is definitely not.

For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life at UP3 looks like.

You're likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!

We know the pain points, the reasons you're looking for better:

• Stagnant career growth
• Need for higher salary or better benefits
• Job dissatisfaction
• Bad work-life balance
• Toxic work environment
• Poor company values and ethics
• Lack of leadership or management

And we are proud to have addressed each and every one.

Since 2016 we've been building the best ServiceNow place to work. There are other ServiceNow partners, where you've currently set up shop, BUT no one does it like UP3.

Here's Why:

• Great Place to Work Certified 2023 & 2024
• Best Workplace for Women 2023 & 2024
• Best Workplaces for Well Being 2023 & 2024
• Best Workplaces in Consulting & Professional Services 2023 & 2024
• Best Workplaces for Development

Welcome to UP3:

We are an award-winning Elite ServiceNow Partner that's rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms).

Don't be fooled - we may be 'best in class', scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team:

No-one is above making the tea or watering the plants.

Do the right thing by the customer. Always.

No room for egos, politics or gossip.

We're a team. Take pride in sharing what you know.

If you see something that needs doing, roll up your sleeves and get it done.

Remember, at some point, you did something for the first time.

Does this sound like the kind of place where you can be happy and thrive?

If so, we'd love to discuss our amazing new Enterprise Account Manager opportunity with you.

Role Overview:

In this role, you'll be the go-to guru for keeping our customers happy, making sure they're getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth.

Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments-and feel great about it!

Customer Champion:

You'll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling.

You'll also be on the lookout for exciting growth opportunities-whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive.

As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you'll craft creative, tailored solutions that wow our clients. Plus, you'll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more.

About You:

You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role.

• Proven experience in account management or customer success roles within a ServiceNow partner business.
• Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels.
• A track record of successfully managing and growing customer accounts.
• Strong problem-solving skills, with a proactive approach to identifying and addressing client needs.
• Ability to manage multiple client relationships simultaneously and prioritise tasks effectively.
• Strong negotiation and contract management experience.
• Customer-focused mindset with a passion for delivering an outstanding client experience.

Company benefits - highlights

Maternity and Parental Leave

We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you'll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.

Flexible Working

We know people thrive when they're given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.

We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.

• Excellent Vitality health insurance, Vitality GP, and Bupa level 3 dental cover
• 25 days holiday increasing based on length of service
• A Death-in-Service Life Insurance policy which would pay out 4X your salary
• Sports and Social Club - recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt

Ready to Embark on This Epic Adventure? Ready to be Happy? We can't wait to hear from you!

Love from the UP3 team.