ERU Operations Specialist

Want to be part of a hyper growth, fast paced, global business that is radically changing the decades old delivery universe as we know it? If so, read on, as we're looking for aERU (Extensions, Removals, Relocations & Upgrades) Operations Specialist to join our Network team!

Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our InPost collection points, we're bringing freedom to anyone with a parcel.

On our path to transforming e-commerce delivery in the UK, we're building an unparalleled group of talent that's hungry to help us disrupt the industry. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply-chain. We're a passionate bunch and expectations are high, but we're team players - collaborating, supporting, and leaving egos at the door.

About the role:

Deployment Operations means versatility, adaptation, and clear decision making in real time. Extensions, removals, relocations and upgrades is a growing part of the Deployment Team. We are looking for someone to have day to day responsibility of sites as they run through each pipeline, ensuring that deployments run smoothly and to budget.

What you'll be doing:

• Responsible for the execution of day to day tasks in the extensions, removals, relocations and upgrades pipelines;
• Be a direct liaison between landlords, contractors and internal stakeholders to minimise aborted ERU installations;
• Be the first point of contact for any urgent removals or repairs to locker sites;
• Keeping data in CRM clean and up to date to ensure reporting and analysis is correct;
• Work closely with internal stakeholders such as Network Health, Partnerships, logistics and Technical Manager to manage sites;
• Continuously work to improve our systems and processes to become 'network experts' for our landlords and contractors.

What we need from you:

• Highly organised multitasker who can consistently provide high quality work in our fast paced, highly pressurised environment;
• Ability to communicate effectively cross functionally and at all levels externally and internally.
• Focus on customer service, ensure deployments meet business and user requirements.
• Highly self-motivated, great teammate, accountable, and passionate about business environment and exceeding goals.
• Works to individual and team targets.

We're looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We're looking for people with drive and natural curiosity - who want to do things differently. And do them brilliantly.

We'd be particularly excited to hear from you if:

• Confident in voicing opinion and taking initiative to solve challenges or implement change.
• Strategic detail orientated thinker who can clearly express challenges and problem solve.
• Adaptable attitude with ability to react calmly and clearly to operational environments.

Perks of the job!

We love to reward our people for the great work they do:

• Enhanced Annual Leave - 26 Days Plus the Option to Buy Additional Days per year
• Vitality Health Care
• Work from Anywhere - 4 Weeks per year
• Enhanced Parental Leave
• Rail Loan
• Volunteering Day
• Hybrid Working (Role suitability dependent)
• The Tech You Need
• Perks at Work
• Bring Your Dog to Work Day (Every Friday)

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.