FBA Support and Operations Specialist with Spanish

FBA Support and Operations Specialist with Spanish

Job ID: Amazon /Slovakia/ s.r.o.

Are you looking for a new opportunity in a rapidly growing business? Our Fulfillment by Amazon (FBA) team is expanding and we're on the lookout for people to join as part of an exciting project!

FBA is built around Amazon's world class capability in Ordering, Fulfillment, Transportation and Customer Service. Essentially, we can provide a low-cost alternative for our Sellers to store their products, which we'll deliver on their behalf. This helps to enable Sellers to rapidly grow their business, improving the lives of their Buyers in the process. Who wouldn't want to receive orders on the same day, anywhere in the world?

In this team you'll be supporting Sellers with financial related questions. This is a chance to have a direct impact on Seller experience, by ensuring consistent and fair evaluation of their enquiries.

Base pay for this position starts from EUR 1350 gross per month and salary depends on the skills and requirements. We also offer company benefits subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal vouchers and of course, career development.

Key Job Responsibilities

Responsibilities include, but are not limited to:

1. Running investigations and manual research into reimbursement requests, making decisions based on existing process and analyzed data.
2. Leveraging operational tools to dive deep into each case, handling the end-to-end process with precision and expertise.
3. Communicating internally with respective teams, making judgements based on data analysis and critical thinking, and escalating actions as needed.
4. Identifying areas to improve processes, including making enhancements or alleviating pain points.
5. Possibly being involved in testing new tools.

BASIC QUALIFICATIONS

- Proficiency in English (B2+)
- Proficiency in Spanish (B1+)
- Experience with Microsoft Office, including Outlook, Word, and Excel

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.

• Experience in a production environment and proven track record of achieving productivity and quality targets.
• Previous experience in a contact center environment.
• Experience in problem solving, including the ability to recognize non-obvious patterns.
• Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
• A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
• Demonstrated positive, results-oriented attitude.
• Excellent team player capable of learning and sharing knowledge in a team environment.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Posted: December 3, 2024 (Updated about 10 hours ago)