Field Service Engineer - Birmingham

Field Service Engineer

Field Based in the Birmingham area

We're leading the transition to zero-emission mobility.

Alexander Dennis is a global leader in the design and manufacture of double deck buses and is the UK's largest bus manufacturer.

At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet. Through our Sustainability Pledge, which guides our daily actions and long-term planning, we are passionate about creating a better product, a better workplace, and a better world.

Are you ready to embrace the challenge? Come build the future with us and apply directly to your dream job!

POSITION SUMMARY:

Join Alexander Dennis as a Field Service Engineer in the Birmingham area and help us shape the future of eco-friendly transport! You'll be responsible for keeping our cutting-edge buses on the road, diagnosing and repairing vehicle issues, performing both reactive and preventative maintenance, and ensuring all paperwork is completed efficiently. We're seeking someone with experience in buses or heavy vehicles, skilled in electrical diagnostics and mechanical repairs, and ready to take on a flexible, hands-on role. If you're passionate about making a difference and excited to work on the latest green technologies, we'd love to hear from you!

WHAT YOU WILL DO:

• Ensure maximum vehicle availability for our customers throughout the Birmingham area.
• Diagnose problems and complete repairs in a health and safety conscious manner.
• Perform reactive and preventative maintenance activities as per documented schedules and standards.
• Complete paperwork (service worksheets, timesheets, warranty claims) and upload information to systems.
• Maintain a fully equipped van with tools and parts on a daily basis.
• Work a 40-hour week, with hours of operation typically between 05:00-20:00.
• Work on and learn about various vehicle drivelines, including battery electric, hydrogen fuel cell, diesel, and diesel hybrid.

WHAT YOU NEED TO BE SUCCESSFUL:

• Experience in the maintenance and repair of buses or heavy goods vehicles, or a complete PSV or HGV apprenticeship.
• Electrical diagnostic skills, ideally using Multiplex systems.
• Comfortable diagnosing and repairing engines and transmission issues.
• High voltage diagnostic experience and FGAS experience would be an advantage.
• Recognised qualification such as City and Guilds, BTEC, or equivalent experience.
• Dependable, punctual, and reliable with a customer-focused mindset.
• Excellent self-organising and planning skills.
• A degree of flexibility is required; overtime payment will be applied for additional hours worked.
• Computer literate and able to use Microsoft packages.
• A Full UK Driving License.

WHY JOIN OUR TEAM:

• 40-hour working week with opportunities for overtime paid at enhanced rates.
• Flexible working options for work/life balance.
• Access to training and development programmes.
• Generous annual leave, with increased entitlement as your tenure grows.
• Enhanced maternity pay.
• Pension scheme.
• Free on-site parking.
• Employee referral program.
• Long Service Recognition.
• Health & Wellbeing events.
• Company sick pay.
• Opportunities to give back through STEM Ambassador volunteer work.

NEXT STEPS:

If this sounds like you, and you're interested in coming 'aboard', then we would love to hear from you. Please complete our online application form and attach your CV!

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

Due to the volume of vacancies and applications, we would prefer that you submit your application online. If you require an alternative method of applying, please give us a call on or send an email to

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