Field Service Engineer

Want to be part of a hyper growth, fast paced, global business that is radically changing the decades old delivery universe as we know it? If so, read on, as we're looking for a Field Service Engineer to join our Network Health team!

Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our InPost collection points, we're bringing freedom to anyone with a parcel.

On our path to transforming e-commerce delivery in the UK, we're building an unparalleled group of talent that's hungry to help us disrupt the industry. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply-chain. We're a passionate bunch and expectations are high, but we're team players - collaborating, supporting, and leaving egos at the door.

About the role:

This role will be responsible for diagnosing, repairing, and maintaining parcel locker machines. Tasks include software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.

What you'll be doing:

• Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs), ensuring minimal downtime and optimal performance.
• Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
• Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
• Processing and reporting on assigned repairs using communication channels utilised within the organisation.
• Managing tools and components for parcel locker machines.
• Handling systems for managing personnel-related matters.
• Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines.
• Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
• Participating in the development of solutions for new types of parcel locker machines.
• Preparing and updating technical manuals and documentation.

What we need from you:

• You will need some experience in a similar technical or engineering role.
• Proficiency in diagnosing and repairing electromechanical equipment, with experience in software configuration and firmware updates.
• Strong analytical and troubleshooting skills for resolving complex technical issues.
• Excellent verbal and written communication skills, with the ability to provide technical training.
• Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
• High accuracy in quality control and documentation updates.
• Experience working with diverse teams, including international subcontractors and internal staff.
• Flexibility to travel for service and training activities both in the UK and internationally.
• Familiarity with parcel locker systems, electromechanical devices, and organisational IT tools.
• Effective time management and the ability to handle tools and components responsibly.

We'd be particularly excited to hear from you if:

Perks of the job!:

We love to reward our people for the great work they do:

• Enhanced Annual Leave - 26 Days Plus the Option to Buy Additional Days per year: More time for you to relax, explore, and enjoy life.
• Vitality Health Care: Stay healthy and happy with our top-notch health coverage.
• Work from Anywhere - 4 Weeks per year: Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.
• Enhanced Parental Leave: We support you during those precious family moments.
• Rail Loan: Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.
• Volunteering Day: Take a paid day to make a difference in your community.
• Hybrid Working (Role suitability dependent): We innovate, collaborate and optimise by coming together 3 days per week in the office.
• The Tech You Need: Work from home like a pro with the right tech set up.
• Perks at Work: Save money on life's big and small purchases with access to local and national discounts and online classes.
• Bring Your Dog to Work Day (Every Friday): Make every Friday pawsitively amazing!

The InPost process: We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.