Field Service Engineer, UK

Landa is seeking aField Service Engineer (FSE)who will ensure optimum customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers. The position is based in the UK.

Responsibilities

Transfer of technical knowledge to press operators to resolve on-site technical issues

Escalate complex issues to Landa's worldwide teams to ensure optimal andeffective treatment of customer issues

Harness technical knowledge of the technical aspects of the presses, to maximize both press production and productivity

Requirements

Over 5 years of experience in product support in the graphic arts industry on large format digital printers or offset presses

Experience in inkjet - an advantage

End to end, highly skilled technical capabilities, strong troubleshooting skills

Valid driving license

Attributes

Availability to work flexible hours - including shift work when required, the ability to travel 60%-70% of the timeto customers' sites (including overnight trips)

Ability to work under remote supervision and perform well under pressure

Excellent interpersonal skills, working with global customers and colleagues

"Can do" approach using established technical policies and procedures to effectively handle customer issues

Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products

Self-motivated and able to work in a dynamic workplace

Clear and effective English communication skills