Field Service Manager

Position based in Bernin, Grenoble area (38)

Who are we ?

Applied Materials is the world leader in the development, manufacture, and sale of high technology equipment in the fields of semiconductors, flat panel displays and solar photovoltaic products.

We also provide our customers with a comprehensive maintenance service to ensure maximum productivity of the equipment installed.

A multinational group of around 35,000 employees in 24 countries, our French entity is now made up of 350 employees mainly located in the Grenoble region as well as in Aix-en-Provence.

Our group is driven by the key values of commitment, trust and respect in order to meet the technical expectations of our customers and make the technologies of tomorrow possible.

To support our growth, Applied Materials is recruiting its future Maintenance Manager (W/M) in permanent contract (CDI)

He / She will manage a multi-year maintenance service contract with our customer, one of the leading European semi-conductor manufacturing companies. He / she will manage a team of Maintenance Engineers and Technicians, working on Applied Materials tools on customer site.

Main tasks and responsibilities:

• Uses judgment to identify and resolve day-to-day technical problems.

• Maintains good customer relationships.

• Completes all required management reporting for the area. Coordinates and plans the availability and workload of all employees in the area for the mid-term.

• Knowledge and active support of business plan. Maintains regular communication with headquarter in Santa Clara, and Technical Support. Acts as focal point for all service-related issues in the area.

• Schedules and leads regular meetings with customer's maintenance management to review performance of Applied Materials' equipment and support services.

• Drives/ owns technical escalations, contract spending and improvement programs, responsible for financial forecast for his/her area.

• Manages, coaches, recruits, and directs around 25 employees in his/her area.

• Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees.

• Provides Sales - and technical support.

• Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.

Business Knowledge and Expertise:

• Demonstrates business acumen and has basic understanding of P&L management.

• Customer oriented and most valued partner mindset

• Employees/Career development interest

• Demonstrates understanding and application of procedures and concepts.

Required:

• Leadership capabilities

• Management experience: day-to-day team priorities

• Experience in technical field on a production site

• Multitask capabilities, reactivity, adaptability depending on customer priorities, proactive

• Communication skills

• Fluent in both English and French

We Offer:

Cadre au forfait position

- Our compensation package is composed as follows:

o Base salary over 13 months

o Car allowance of 500€/month

o Performance bonus targeted at 10% of the base salary

o Lunch vouchers

- Possibility to participate in our Employee Stock Purchase Program

- Mutual (family contract) and life insurance

- Relocation and house seeking supports

Qualifications

Education: Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience: 4 - 7 Years

Work Experience:

Additional Information

Shift: Day,Exempt - Cadre au Forfait (France)

Travel: Yes, 10% of the Time

Relocation Eligible: No

Referral Payment Plan: Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.