Field Service Manager

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible a Better Future.

What We Offer

Location:

Grenoble,FRA

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .

You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Position based in Bernin, Grenoble area (38)

Who are we ?

Applied Materials is the world leader in the development, manufacture, and sale of high technology equipment in the fields of semiconductors, flat panel displays and solar photovoltaic products.

We also provide our customers with a comprehensive maintenance service to ensure maximum productivity of the equipment installed.

A multinational group of around 35,000 employees in 24 countries, our French entity is now made up of 350 employees mainly located in the Grenoble region as well as in Aix-en-Provence.

Our group is driven by the key values of commitment, trust and respect in order to meet the technical expectations of our customers and make the technologies of tomorrow possible.

To support our growth, Applied Materials is recruiting its future Maintenance Manager (W/M) in permanent contract (CDI)

He / She will manage a multi-year maintenance service contract with our customer, one of the leading European semi-conductor manufacturing companies. He / she will manage a team of Maintenance Engineers and Technicians, working on Applied Materials tools on customer site.

Main tasks and responsibilities:

• Uses judgment to identify and resolve day-to-day technical problems.

• Maintains good customer relationships.

• Completes all required management reporting for the area. Coordinates and plans the availability and workload of all employees in the area for the mid-term.

• Knowledge and active support of business plan. Maintains regular communication with headquarter in Santa Clara, and Technical Support. Acts as focal point for all service-related issues in the area.

• Schedules and leads regular meetings with customer's maintenance management to review performance of Applied Materials' equipment and support services.

• Drives/ owns technical escalations, contract spending and improvement programs, responsible for financial forecast for his/her area.

• Manages, coaches, recruits, and directs around 25 employees in his/her area.

• Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees.

• Provides Sales - and technical support.

• Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.

Business Knowledge and Expertise:

• Demonstrates business acumen and has basic understanding of P&L management.

• Customer oriented and most valued partner mindset

• Employees/Career development interest

• Demonstrates understanding and application of procedures and concepts.

Required:

• Leadership capabilities

• Management experience: day-to-day team priorities

• Experience in technical field on a production site

• Multitask capabilities, reactivity, adaptability depending on customer priorities, proactive

• Communication skills

• Fluent in both English and French

We Offer:

Cadre au forfait position

- Our compensation package is composed as follows:

o Base salary over 13 months

o Car allowance of 500€/month

o Performance bonus targeted at 10% of the base salary

o Lunch vouchers

- Possibility to participate in our Employee Stock Purchase Program

- Mutual (family contract) and life insurance

- Relocation and house seeking supports

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.