Fire and Security engineer

Company Overview

JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company provides an end-to-end, on-premise, machine supply and breakdown service proposition under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.

Benefits

When you join the JLA family, you'll gain access to an extensive benefits package. We care about our people and take your well-being seriously, offering a range of supportive tools for health and wellbeing, financial guidance, and legal advice.

Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office, along with a range of other gym membership discounts available.

To offer financial support, we provide life assurance coverage, company sick pay, a company pension scheme, and a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We pride ourselves on offering a healthy work-life balance and believe it is important to have time away to recharge. This is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We appreciate our employees and invest in their success, with a Colleague Recognition Scheme to celebrate achievements. We are dedicated to your growth, offering support in career development and training. Through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role Overview

Safety systems maintenance engineer including reactive calls.

Key Tasks

1. Responsible for maintenance as per level 2 and phase 2 reactive calls to sites where customers have called in faulty systems (when senior technician is already on the job).
2. Part of the Out of Hours (OOH) call-out rota.
3. Carry enhanced van stock to achieve a high first fix rate.
4. Responsible for van stock in the same manner as level 1 and 2.

Service Delivery

Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where service is central to good performance.

Managing Risk

Be aware of your operational and regulatory risks which may impact your operations. Report any risks to your line manager that may impact the business.

Managing Health & Safety

Conduct any Risk Assessments and Method Statements, compiling reports in line with Health & Safety requirements. Liaise with the Head of Compliance to ensure compliance is maintained as part of your role.

Criteria

Essential: Attributes required for the candidate to be considered.

Desirable: Attributes that can be trained or developed.

Knowledge and Skills: What you know and what you can do.