Fulfilment and Support Assistant

Career Level: 11S Intermediate
Posting Date: 24 Mar 2025

Are you an organized and efficient individual looking for a new OFFICE-based opportunity in the e-commerce industry?

Giftpro is seeking a Fulfilment and Support Assistant to join our dynamic team. Giftpro's obsessed with helping deliver a brilliant digital experience to your customers. From gift vouchers and event tickets to merchandise and products, Giftpro hospitality eCommerce software ensures your business is operating to its full potential.As a key member of our organization, you will play a crucial role in ensuring the smooth operation of our fulfillment processes and providing exceptional support to our customers.

We offer a competitive salary and generous benefits package, including:

Hybrid-working model with 25 days annual leave + your birthday off

Volunteering days

Life Assurance and Group Income Protection

Private medical cover with cash plan

Enhanced Company Pension

Employee wellbeing perks such as Perkbox and Peppy

Enhanced maternity, paternity and adoption pay

Generous training budgets and reimbursement for professional memberships

Key Accountabilities:

Set up and run multiple voucher print runs each day

Carry out the pick and pack process of each postal order in a timely manner

Responsible for ensuring all postal orders are dispatched on time and correctly

Assist with the organisation of stock in the storage area

Receiving, unpacking, and storing deliveries of stock in correct place

Complete monthly stocktakes accurately and efficiently

Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately

Support customers with their queries in relation to our products in a timely and professional manner

To learn and understand the operating systems/software that the company's products run on

Work with our customers to create gift voucher websites

Required behaviours & attributes

Very organised and works methodically

Able to multitask

Physically fit - Occasional moderate lifting required

Eye for detail

Work under pressure to meet deadlines

Good team player

A good working knowledge of websites and the internet is desirable

Lymington, England SO41 8LW - Fully office based
Reports to: Client Services Team Lead