General Manager

Queen Elizabeth's Foundation for Disabled People

General Manager (Interim with Registration)

QEF is a Surrey based charity committed to providing life-transforming services that enable people with disabilities to increase their independence and achieve their goals in life.

The QEF Care and Rehab Centre is a large 48 bedded, state of the art inpatient rehabilitation unit which focuses predominantly on care and rehabilitation for clients with an acquired neurological injury or a neurological illness. It's made up of a full multi-disciplinary team, nursing and care staff including activities coordinators, administrative staff and volunteers. The service is consultant led.

We are searching for a dynamic General Manager to take a leading role in the transformation and change agenda so that a culture of continuous and ambitious improvement and efficiency is embedded in service design and delivery.

As the General Manager, you will be responsible for ensuring that the Care and Rehab Service works in line with the CQC regulations. You will also be key to ensuring that the daily operations and administrative functions of the service are effective.

Key areas of the job role will focus on compliance with CQC regulations and standards, quality, health and safety, and service communications.

In this role, you will report to the Head of Service and work closely to deliver compassionate leadership, promote high quality rehabilitation and ensure that the organisation's values are central to our practices.

This is a 9 Months Fixed Term Contract role.

Main duties of the job

Summary of key responsibilities

• Leadership & Transformation: Drive continuous improvement and efficiency in service delivery.
• Regulatory Compliance: Register as CRC manager and ensure adherence to CQC standards and health legislation.
• Client Care: Prioritize client welfare, safety, and quality of life.
• Staff Support & Development: Support, train, and motivate staff to maintain high performance and care standards.
• Service Innovation: Propose new approaches to improve service efficiency and income.
• Quality & Facility Management: Ensure compliance with standards and maintain a safe environment.
• Client Advocacy & Engagement: Address client concerns effectively and promote open staff communication.
• On-Call Duties: Provide on-call support when needed.

Job responsibilities

ROLE RESPONSIBILITIES

• As a senior manager of QEF, take a leading role in the transformation and change agenda so that a culture of continuous and ambitious improvement and efficiency is embedded in service design and delivery.
• Apply to be the QEF registered manager of CRC.
• Lead on the implementation of QEF's policies ensuring that the services are safe and of high quality, ensuring that risks are recorded, regularly reviewed and reported as required.
• Ensure client care and welfare is prioritized, championing clients' well-being, safety, and quality of life at all times.
• Provide staff support to ensure effective health and social care of clients is in line with legislation and current best practice.
• Propose suggestions and innovative approaches to service delivery which will maximize income opportunities, promote efficiencies, and champion personalization.
• Ensure that the service continues to meet all legislative and organizational standards and good practice guidance through the implementation of effective quality management frameworks.
• Promote staff engagement by communicating in such a way as to ensure an open and honest culture where staff feel empowered.
• Provide clear direction to enable all client queries, complaints, and advocacy matters to be dealt with effectively and efficiently.
• Develop, train, and motivate staff through leading by example, promoting teamwork, and developing and maintaining a learning culture to ensure high levels of performance.
• Ensure the building, environment, and equipment is maintained to a safe standard through regular review with the Facilities team.
• Provide on-call cover as required.

Person Specification Qualifications

• Management Qualification
• Clinical, Medical or Health and Social Care Professional and Academic Qualifications equivalent to Level 5 or above
• NMC/HCPC/GMC/CQC registration

Experience

• Experience of collaborating and working within a multidisciplinary team
• Experience of managing strategic and operational performance in achieving key targets
• Experience of dealing with complex issues in a large and multifaceted team
• Significant experience of staff management including the setting of objectives, team and individual appraisal, recruitment, and disciplinary issues.
• Proven management experience within a health or social care environment
• Experience of using Microsoft Office applications including Word, Excel, and Outlook for business communications and to manage team activities
• Experience in supporting the service through a transformation and organizational change programme
• An ability and interest in coaching and mentoring staff to improve performance
• Prepared to provide out of hours on-call support as required.
• Ability to work in an unpredictable environment, achieve demanding tasks and objectives against deadlines, prioritizing for the service and the organization
• Proven record of financial management, delivering on complex and large budgets including reducing cost, monitoring, and determining corrective action.

Knowledge and skills

• To work towards becoming the CQC registered Manager for the Care and Rehabilitation Centre and ensure the service is compliant
• Excellent communication skills, both verbal and written, with the ability to write reports and deliver at formal meetings
• Ability to contribute to, monitor, and implement changes that improve service delivery and outcomes for residents
• Ability to understand and demonstrate commitment to QEF's Equal Opportunities policy
• Ability to work proactively and cooperatively with senior management and clinical staff, including at times of stress.
• Forward-thinking and able to assist in leading and transforming culture
• Knowledge of Key performance indicators to demonstrate compliance with legislation and contract requirements.
• Knowledge of Risk management, Clinical effectiveness, and Quality
• Commitment to self-development with the ability to demonstrate in-depth knowledge of key policies and themes in healthcare provision in the UK
• Ability to build rapport quickly and establish appropriate working relationships with partners, colleagues, residents, families, and carers
• Up-to-date knowledge of neuro rehabilitation clinical knowledge and modern practices for a level 2 community service
• Knowledge and experience of implementing strategic plans

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Queen Elizabeth's Foundation for Disabled People