General Manager

Job role: General Manager

Location: London

Salary: £60,000 per annum

Are you a dynamic and personable manager with exceptional financial expertise? Have a proven track record in mobilisations and leading teams through change to deliver an exceptional level of food and service, with a passion for quality, team development, and training?

If so, we want you to lead our contract catering operation!

General Manager Duties:

• To plan, lead and execute the smooth delivery of all operations within the venue and ensure the highest levels of customer service at all times.
• Responsible for managing the daily operations of all outlets, including coffee bars, self-service and full-service restaurants, kitchen, hospitality, and events.
• Making sure we are meeting the standards required by the client.
• To ensure a 5 service is always delivered.
• Motivate and lead by example, ensuring you and your team have fun at work and are proud of your efforts.
• Proficiency with numbers, understanding budgets, recognising opportunities to manage costs while growing sales. To analyse and report data into actionable tasks to support management and client decision-making.
• Seek opportunities to exceed customer and client expectations and increase turnover.
• To assist as directed with all aspects of preparation and presentation of food to the company's standard and ensuring adherence to legislation including HACCP.
• Monitor compliance with company and government regulations regarding customer service, food preparation and serving, and building maintenance in the dining facility.
• Responsible for ensuring that all financial and administrative duties are completed accurately, on time, and in accordance with company policies and procedures, banking reconciliation & till operations.
• To assist the compilation and delivery of various management reports.
• To assist with the planning, organisation, and delivery of events scheduled during the year.
• Day-to-day management of the ordering process and stock control.
• Working knowledge of HACCP & Health & Safety laws.
• Plan a programme of continuous improvement in service and food delivery.

General Manager Requirements:

• Previous experience as General Manager within contract catering.
• Organisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities.
• Positive attitude, professionalism, and respect for others.
• Have the ability to display a real passion for food and customer service.
• Must be able to work within a team and without supervision.
• An excellent team player, able to communicate at all levels and commit to sharing your knowledge and skills within our team.
• Strong leadership qualities and excellent communication skills.
• Must be computer literate and have experience in using Excel spreadsheets.
• Strong financial understanding and demonstrable budgeting management.
• Good understanding of report writing and financial management.
• Have creativity and a flair for marketing.

General Manager Additional Benefits:

• Contributory pension scheme.
• Free access to the company Employee Assistance Programme.
• Life assurance at two times salary.
• Company events including all company Christmas party.
• Recognition schemes and people awards.
• Family-friendly support, including enhanced maternity and paternity leave and adoption leave.
• Day off on your birthday.
• Referral bonuses.
• Training and development opportunities.

Who We Are:

Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and the first certified B Corp catering company. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients' hospitality and event needs. Committed to social responsibility, passionate about Great British produce, and dedicated to our talented teams.

Join Houston & Hawkes and be part of a team that values excellence, creativity, and professional growth.