General Manager

What you'll bring to the team

We have an amazing opportunity for a highly motivated, entrepreneurial and self-driven General Manager - stepping into the world of glistening scales, and razor-sharp teeth at Sea Life Paris Aquarium at Val d'Europe.

Are you passionate about driving innovation and creating magical memories? If so, Merlin is seeking a dynamic individual like you to join us as a General Manager! Be the visionary leader who steers the attraction strategy and brings joy to every guest. Here, you'll not just manage, but ignite the magic.

Essential Functions:

1. Guest-Centric Culture:
   1. Drive a culture of putting guests first, grounded in data-driven insights.
   2. Ensure a robust marketing plan across channels, segmenting and targeting customers for optimal reach.
   3. Role model guest-facing behaviours and act as a Brand Ambassador internally and externally.
2. Business Strategy and Growth:
   1. Drive volume strategy, ensuring sustained competitive advantage and optimizing revenue.
   2. Oversee P&L Management, channel strategy, and sustainable growth in attraction RPC.
   3. Deliver EBITDA growth, 5-year plans, and cost control strategies.
3. Operational Excellence:
   1. Ensure attractions operate at maximum efficiency with required staffing.
   2. Drive operational teams to exceed guest expectations.
   3. Implement HR and talent management processes, achieving diversity and inclusion targets.
4. Safety and Wellbeing:
   1. Uphold Health and Safety excellence, including business continuity and risk management.
   2. Cascade relevant information, ensuring a culture of openness and safety.
5. Innovation and Partnerships:
   1. Drive innovation, pre-empt opportunities, and adapt at pace.
   2. Create and sustain external partnerships and networks, contributing to the Merlin Group's strategic agenda.

Qualifications & Experience

Business & Functional Experience:

1. Proven experience in successfully managing complex operational businesses.
2. P&L management responsibility, demonstrating agility and responsiveness to trading.
3. Experience developing partnerships with non-profit organisations, local businesses, and authorities.

Market & Geography Experience:

1. Understanding motivators for different markets and effective routes to entice visitors.

People & Teams Experience:

1. Managing leaders of teams outside own area of expertise.
2. Building high-performance customer-centric teams.
3. Lead, motivate, and inspire a diverse team and develop a culture of continuous improvement, collaboration, and accountability.

Education and Experience:

1. Bachelor's degree in business, management, or marketing (desirable).
2. Flexible working hours, including weekends, with a valid driver's license.
3. Willingness to travel locally, regionally, and internationally.

What We're Looking For:

1. Proven Experience in a General Manager, Senior Leadership, or equivalent role, preferably within the leisure industry.
2. Strong background in people management, with a passion for leading teams and fostering employee development.
3. Burning drive to achieve success.
4. Charismatic, creative, and able to inspire innovation.
5. Empathetic with a growth mindset.
6. Analytical, financially astute, and commercially minded.
7. Fun, outgoing approach with a strong customer service background.
8. Effective communicator and collaborative leader who thrives in a fast-paced, dynamic environment.

Benefits

1. Shape the future of the company and directly impact the success of your team.
2. We believe in empowering our people to take initiative, grow, and lead.
3. Merlin Magic Pass - giving you free tickets to all of our attractions worldwide for you, your family, and friends every year.
4. Company car or car allowance.
5. Meal Vouchers.
6. Loyalty Schemes.
7. Annual Bonus Scheme.
8. And so much more!

If you're a natural leader with a passion for people and operational excellence, we want to hear from you! Join Us on the Journey! Apply Now!

Posted Salary Range

Competitive