General Manager

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

Who are we?

At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.

Responsibilities

Role Profile

As General Manager you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals. You will champion and execute company strategies related to property management operations, driving improvement and operational excellence.

• Lead and provide forward-thinking direction for regional teams in each student accommodation location.
• Ensure operational, financial, and other objectives are met.
• Exceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levels.
• Manage change effectively, motivating teams to achieve results.
• Ensure compliance with all agreements, leases, and contracts.
• Project manage all new refurbishments and operational change projects across sites, ensuring all involved have clear direction and buy-in.
• Ensure compliance with all business-related legislation, including Health & Safety, Data Protection, and privacy.
• Enhance and grow client business by identifying development opportunities and representing the business with a thorough understanding of external needs and internal capabilities.
• Take overall financial responsibility for all sites, driving year-on-year improvement in bottom-line performance.
• Oversee the provision of a service focused on customer retention and recommendation.
• Foster a positive culture aligned with our brand pillars, creating a high challenge/high support environment.
• Identify opportunities to improve the company's overall operation and success, leading improvement initiatives.
• Deliver on customer retention and recommendation performance.
• Develop a thorough understanding of each market, including the universities and competitors.
• Be an expert in leasing performance, attending routine calls/meetings prepared to discuss performance.
• Work with relevant teams to agree on improvements, changes, or fixes to properties.
• Conduct regular inspections of flats and common areas to maintain high standards.

Qualifications

Person Specification

• Approachable yet professional, responsive, and dedicated manner.
• Good level of general education.
• Strong written and numeric skills.
• Excellent communication skills at all levels.
• Great knowledge and understanding of operations management with the ability to implement it effectively.
• Proficiency in Microsoft Office packages, including Word, Excel, and Outlook, and experience using property management software are essential.

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.