General Manager (MC84)

Job Type: Full-time

Pay: £30,000.00-£38,000.00 per year

Contract: Self-employed / Permanent Position

Your own transport to and from work.

Ability to work flexibly - weekdays, weekends, public and bank holidays, as required.

About the Job

We are breathing new life into an established wedding, meeting and events venue. This is your opportunity to be at the forefront of this evolution, create and lead a new team.

There is scope to make your mark quickly and to evidence the skills you have built up over recent times in a similar role.

What's the Role?

This role is ideal for someone who wants to take ownership and make their mark on a repositioned and revitalised wedding and event venue.

The ideal candidate will have strong commercial and leadership skills, a passion for delivering excellent guest experiences, the ability to build natural rapport with guests and staff, is a genuine people person and has a proven track record in successfully managing a weddings and event venue, with accommodation.

As the General Manager, you'll drive standards, drive sales, engage in the local community to build awareness of the site and work with the onsite team, remote partners and third parties to generate enquiries, convert enquiries and deliver excellent guest experiences.

You will have person to person sales skills, you'll be creative and able to read and interpret our prospective guests needs and requirements.

You'll lead a growing team of people, be highly commercial as well as guest focussed to ensure that we drive revenues and deliver an excellent guest experience.

You'll train, coach, and educate your team to bring everyone along on the journey, reviewing our offering, keeping abreast of current and future trends in our area of focus, and adhering to relevant health and safety standards.

You'll be used to being on the shop floor as well as behind your desk. This role will require a hands-on, can-do attitude in order to grow the business and lead from the front.

Requirements

What You'll Need:

1. To be a self-starter, motivated by the excitement of delivering high levels of guest satisfaction, a can-do attitude and a sense of urgency that respects deadlines.
2. To be commercially minded, creative, a problem solver and able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills.
3. To be a motivator - someone who believes in the power of empowerment, building a team and growing with them.
4. To be a true people person - able to build natural rapport to drive sales and hit revenue targets, whilst delivering an excellent guest experience to our guests.
5. To have worked within a similar role within the hospitality or events sector; a hotel or venue of a four-star, boutique style standard or similar.
6. To hold a personal license and have been a Designated Premises Supervisor at a previous property / venue.
7. To be very organised with an ability to juggle several priorities at the same time.
8. Excellent written and verbal communications skills; an ability to clearly communicate with team, senior leadership within the company, guests and suppliers.
9. Experience of event related IT systems and processes and Microsoft products.
10. An ability to clearly communicate requirements with our suppliers and third parties who help to create our guest experiences.
11. To be resilient, able to keep a cool head when challenging times arise and to prioritise.
12. Your own transport to and from work.
13. Ability to work flexibly - weekdays, weekends, public and bank holidays, as required.

If you are passionate about hospitality, possess strong leadership abilities, and are ready to take on the challenges of managing a vibrant venue, we would love to hear from you.

Experience

• Hospitality: 5 years (preferred)
• Customer service: 5 years (preferred)
• Management: 5 years (preferred)

Licence/Certification

Driving Licence (required)