Global Head of Medical Engagements & Digital Omnichannel

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Further supporting our growth and innovation momentum, we are establishing a new Global Capability Center in Barcelona to deploy new capabilities to effectively support its global commercial and functional teams. Located in the upscale Eixample District in the heart of Barcelona, Galderma s Global Capability Center offers numerous possibilities for professional development such as exposure to global and cross-functional projects and access to global career opportunities.

Job Title: Global Head of Medical Engagements & Digital Omnichannel

Location: Barcelona, Spain (hybrid)

Job Description

We have an exciting opportunity to join as the Global Head of Medical Engagements & Digital Omnichannel. This is a new role, expected to be a key driver in transitioning and focusing on Shaping, implementing, and driving the medical vision, and governance around innovative stakeholder engagement operational models and platforms.

The role reports to Head of Global Medical Excellence and Operations.

Key Responsibilities

• Identifying innovative and effective medical stakeholder engagement / medical education / scientific communication models/platforms in close collaboration with GBUs, key countries/regions and the relevant business partners (i.e., R&D, commercial, IT, legal, compliance)
• Building efficient operational global framework to support the development and the execution of medical engagements and education activities, including the integration of innovative digital technologies and systems.
• Interfacing closely with GBU (Global Business Units), key countries/regions, to understand medical needs and expectations.
• Aligning with partners from legal, regulatory and compliance to ensure proper adherence to relevant regulations/guidelines.
• Driving consistent communication regarding vision and projects to key stakeholders and leading change management activities including trainings
• Evolving medical engagement by designing efficient global operational models and integrating digital technologies and systems (e.g., engagement platform, content management (NLP, AI, cloud technology etc.), Medical CRM configuration, HCP Portal etc.)
• Defining architectural integration of new platforms into the Galderma medical stakeholder model together with IT business partners and aligned with our digital Veeva footprint.
• Ensuring the appropriate integration of medical Omnichannel into Galderma Omnichannel concept and strategy
• Ensuring the appropriate integration and design of medical requirements into the Galderma future customer 360 digital architecture (e.g., Customer Analytics platform, CRM, end-to-end congress/events management, and system etc.)
• Clarifying business rational, requirements, value and expected impact of proposed new engagement models/platforms to facilitate decision making at the relevant Galderma governance level and forum.
• Developing appropriate roll out plans and supporting/monitoring the implementation of new engagement models/platforms (including change management, training, and competency building)
• Developing appropriate governance structures and guidelines together with Legal and Compliance around all external stakeholder engagement models
• Developing and monitoring appropriate impact metrics and KPIs to continuously measure success and impact as per defined performance expectations.

Skills & Qualifications

• Strong educational background with PhD or MD is desirable.
• 10+ years experience in medical affairs functions with Very good understanding of current medical engagement and communication models and their individual objectives at global and ideally also at local levels.
• Expertise in rolling out digital solutions related to stakeholder engagement/communication.
• Good understanding of medical affairs activities at global and local scope.
• Proven hands-on approach in entrepreneurial environment.
• Demonstrated experience in managing senior stakeholders across functional areas in global organisation as well as key external stakeholders (HCPs, HCOs including societies).
• Track record in successfully operating in a dynamic environment with changing priorities.
• Ability to transform environments through use of innovative solutions and technologies.
• Good and clear communicator and negotiator across internal and external stakeholders.
• Fluent in English

What we offer in return

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will be able to work in a hybrid work culture.
• You will participate in feedback loops, during which a personalized career path will be established.
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager.
• The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma, you ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.