Global Learning and Development Manager

London, England, United Kingdom, Permanent

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

About the role

We are seeking an experienced and passionate Global Learning and Development Manager to lead and deliver our L&D strategy. This role is responsible for managing apprenticeships, professional qualifications, leadership development, training delivery, coaching, mentoring, and key L&D projects. You will play a crucial role in fostering a culture of continuous learning and professional growth across the organisation.

What will I be doing?

• Lead and implement our L&D strategy
• Identify organisational learning needs and create effective training programmes to address them
• Monitor industry trends, research and best practices to enhance L&D initiatives
• Manage and oversee our comprehensive apprenticeship offer ensuring strategic use of our levy funding
• Partner with training providers, awarding bodies, and internal stakeholders to support qualification pathways
• Build on and deliver leadership development programmes to nurture our current and future leaders
• Further develop and embed career pathway frameworks, linking to meaningful training opportunities
• Provide tailored development opportunities for high-potential employees
• Design, deliver, and evaluate engaging training sessions, both in-person and virtually
• Work with our in-house subject experts to develop bespoke training materials
• Ensure training is accessible, inclusive, and aligned with business needs
• Support and grow our existing coaching and mentoring programmes to support employee development
• Provide one-to-one coaching sessions for key individuals to enhance performance
• Equip managers with coaching skills to support their teams effectively
• Lead L&D projects from inception to completion, ensuring timely and successful delivery
• Work cross-functionally to implement learning initiatives that support strategic goals
• Measure the impact of L&D projects and report on key performance metrics
• Use data and insights to continuously improve L&D programs
• Ensure compliance with industry standards, policies, and best practices

What skills do I need?

• Proven experience in an L&D management role in retail
• Strong facilitation, coaching, and mentoring skills
• Ability to design and deliver engaging training programmes across various learning formats
• Excellent project management and stakeholder engagement skills
• Knowledge of apprenticeship funding, qualifications frameworks, and regulatory requirements
• Data-driven approach to measuring L&D impact

About the location

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping, and health & beauty. Studio Location: Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

What we stand for

The Customer is the Boss: We work as one proud team to get the best for our customers.

One Team: We are joined up and encourage others to share their ideas.

We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind.

We Are Responsible: We are self-aware, understand the impact we have on others, and are positive about the future.

Benefits

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
• We are a disability committed certified employer.
• Employee discount for you to spend with family and friends.
• 25 days holiday increasing to 28 days after 2 years continuous service.
• Bank holidays, birthdays, and volunteering days off.
• Access to dental cash plan & free virtual GP appointments through Aviva.
• UNUM employee assistance helpline.
• Life assurance cover.
• Access to discounted gym membership and corporate discounts.
• Hybrid working in our historic East London studios, working hours are 9-5.30pm.
• Free, confidential, wellbeing and lifestyle support with Retail Trust.
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
• Health days for you to use either for physical or mental wellness.
• Dedicated mental health support from our mental health first aiders.
• Eye care vouchers, season ticket loans, and much more!

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued, and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status, or age.

Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.