Global Systems Administrator

The Global Systems Administrator is accountable for operational and project related activities, and maintaining defined IT standards at all global IKO locations. Scope includes global Data Centre and all remote site data rooms, cloud solutions, servers, storage, backup operations and disaster recovery solutions. Incumbent will apply excellent communication, problem-solving, change management, and systems administration skills to ensure high quality operations. This role is based in Kontich, Belgium.

WHEN YOU JOIN US, YOU WILL BE.

• Closely adheres to defined Global IT Service Management processes (when published) - change management, incident management, problem management, service level management, knowledge management and request fulfillment processes
• Partners with IT staff, service providers, and end-users to support and maintain IKO's complex and quickly growing core infrastructure.
• Provide level 2 or 3 support, and above, for any global core infrastructure issue in line with defined SLA's and OLA's. Hands over unresolved critical/high priority incidents to other global team members with detailed supporting documentation at the end of normal working hours or under coordination of Manager if for an off-hours incident.
• Scheduled for support in on-call rotation and, for the period scheduled, is expected to respond (within SLA) and troubleshoot incidents for any global location outside of business-hours. For example, during the night and at weekends.
• Responsible for the uptime, resiliency and performance of all core infrastructure with a focus on ERP systems including Oracle JD Edwards
• Help manage, optimize and plan capacity for IKO's entire core ERP infrastructure including storage environments.
• Creation and maintenance of published documentation for technical procedures, policies, and standard processes related to core infrastructure
• Collaborates with project team members, providing technical expertise, assist in creation of detailed task plans and executes activities, communicating status accordingly
• Research new technologies to stay informed on core infrastructure industry standards and best practices. Makes recommendations to Manager, Global Core Infrastructure for inclusion in technology roadmap
• Implement, administer, and monitor security solutions, standards, and policies in accordance with IKO's Information Security Framework. Investigates possible security breaches as part of incident management team
• Additional duties as assigned by the Manager, Global Core Infrastructure

OUR IDEAL CANDIDATE.

• Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field.
• 5-10 years' experience managing and maintaining datacenter systems, processes and systems architecture in large enterprises, ideally in support of ERP systems
• Effective leader of ideas and people with a deep understanding of business capabilities and processes
• Broad industry experience and domain expertise -industrial manufacturing sector experience an asset
• Ability to assess datacenter trends in order to develop and implement hardware and software standards for network
• Collaborative team player who can effectively participate in departmental level meetings and positively influence outcomes
• Solid understanding of licensing models and practice, enterprise inventory tools, all to ensure compliance is maintained. Oracle license experience beneficial.
• Upholds 'best practice' standards as well as departmental policies and procedures
• Excellent communication and presentations skills
• Excellent problem-solving skill
• Able to travel globally to supported locations (up to 25%)

Additional Key Skills/Experience:

• Oracle Enterprise Linux, Red Hat Enterprise Linux (5.x, 6.x, 7.x)
• Oracle JD Edwards, WebLogic, WebCenter, DB experience an asset
• VMWare (ESX 6.x) in an large enterprise multi-site environment in support of Oracle ERP/DB
• Windows server 2012, 2016, 2019
• NFS/NAS/Distributed File Shares
• Virtual machine and Oracle DB Backup methods and functions (CommVault knowledge an asset)
• Microsoft Active Directory Management
• Enterprise Anti-Virus
• HP Server Management (Proliant/C7000/Synergy/OneView)
• Enterprise System Monitoring
• Ticket entry and change management experience