Guest Service Ambassador - Reading

We are recruiting Guest Services Ambassador to join our Rapport team at one of our prestigious client offices in Reading. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5 memorable experience to our clients, guests, visitors, and key stakeholders.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis from 8:30 AM to 5:30 PM, with flexibility to support with out of hours events as per business needs)

The Guest Services Ambassador is a "hands on" and proactive role that requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business environment. The role will specialise in client experience, from the meet and greet, to reception, to meeting rooms and hospitality.

Main responsibilities

• Provide exceptional service to clients and guests, ensuring their needs are met efficiently and professionally.
• Maintain a clean, safe, and presentable office environment at all times, adhering to high standards.
• Support the back-of-house team with administrative tasks, including scanning and filing requests.
• Prepare and maintain meeting rooms, ensuring they are clean and set up according to specific requirements.
• Serve lunch and refreshments to business members in the on-site restaurant, maintaining high levels of service.
• Manage client arrivals at the reception area, including room bookings and ensuring smooth check-ins.
• Be proactive in seeking opportunities to improve office efficiencies and overall business environment.
• Collaborate effectively with team members to ensure smooth operation and clear communication.
• Uphold high standards of personal presentation and conduct, representing the company in a professional manner.
• Maintain and monitor vending and tea points to ensure availability and cleanliness.

The ideal candidate will

• Share our Rapport values:Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be an up-beat team player with integrity and a can-do attitude.
• Demonstrate passion about delivering great service and taking responsibility for their contribution to the team.
• Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders.
• Be innovative, proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019.

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.