Guest Services House Management Ministry Lead

PRIMARY OBJECTIVES

The House Management Ministry Lead's primary objective is recruiting, equipping, developing and coaching leaders so that volunteer teams are discipled and guests receive exceptional hospitality on Sundays and during midweek ministry. They directly lead the Guest Services House Management Ministry (Ushers, Communion, Security, and Medical Response teams) in collaboration with the Ministry Associate. They understand that calling people to serve invites them to be a part of the work God is doing through the local church.

DEMONSTRATED COMPETENCIES

• People Focus: Intuitively sees the needs and concerns of others and responds. Collaborates well and has a servant attitude. Builds rapport with others and wins them over. Demonstrates a high Emotional Quotient (EQ) and the ability to read people.
• Collaboration: Works cooperatively with others and follows through on assigned tasks. It's an all-hands-on-deck approach to ensure deliverables are completed on time. Work together effectively with interdependent goals, common values, and norms to foster the best team environment.
• Developing Others: Creates and fosters an environment that encourages personal, spiritual and professional growth and the transfer of knowledge to others. Assesses and evaluates others' knowledge, skills and behaviours to identify strengths and development needs with respect to both the current and future ministry aspirations. Sees the unique potential in others and takes actions to develop and guide them to experience success. Able to identify, recruit, develop, motivate and oversee volunteer teams and leaders.
• Flexible Thinking: Able to thrive in a fast-paced environment and effectively adapt to a variety of situations. The ability to understand and appreciate different and opposing perspectives, proposing ways to do things differently. Displays a positive attitude in the face of ambiguity and change. Your creative flexibility in complex situations leads to greater efficiency.
• Attention to Communication: Demonstrates excellent communication in written and visual forms, using multiple channels and means. Able to ensure that key information is passed onto others by clearly expressing and capturing ideas and concepts. Is sensitive to the communication levels required by varied audiences and is able to adapt accordingly.

RESPONSIBILITIES

• Acts as a coach to prioritize the development, care, growth, and support of Team Leads.
• Leads and manages assigned Guest Services volunteer teams by recruiting, training, developing, and equipping Leads and team members.
• Serves as Interim Team Lead as needed, including scheduling, onboarding and training volunteers, maintenance of Team manuals, management of supplies, organizing team events, and Sunday leadership.
• Collaborates with supervisor on the yearly strategy, budget, ministry calendar, and facilitating team involvement.
• Collaborates with supervisor on the overall health of the teams and leads, identifying areas of improvement, training and ministry opportunities, and emerging leaders.
• Understands and models the Volunteer Appreciation Strategy, ensuring volunteers feel valued, connected and supported.
• Ensures the overall guest experience meets Village standards of excellence and champions the Village Brand.
• Administrates Village Connect to ensure accurate and timely reporting and follow-up.
• Has a thorough understanding of the Emergency Response Plan for the site and supports the Incident Coordinator. Acts as Incident Coordinator if the Ministry Associate is unable.
• Supports Village-wide and regional events as directed by their supervisor.
• Leads and administers ministry-specific events and supports the You Make it Happen class following the approved Event Process.
• Ensures all responsibilities are completed in a purposeful, strategic and focused manner that points people to Jesus.
• Acts as a servant by inviting, discipling, training and equipping others to serve. Leads through example and commits to thanking at least one volunteer on a weekly basis.
• Ensures all responsibilities are produced, promoted and led with a high level of innovation and excellence, honouring God at the highest level.
• Acts with a sense of ambitious urgency, ensuring all work is completed wisely and impactfully. Time is a gift from God.
• Maintains an openness to being a learner by committing to continuous self, spiritual and professional development.
• Contributes to the best team by participating in a joyful culture and working well with peers.
• Demonstrates behaviour consistent with the Standard of Conduct as outlined in the Village Staff Manual.

KEY RESULTS

Gospel:

• Team members serve joyfully and authentically out of the Good News that we are redeemed and have our purpose in Jesus-everything we do points back to this.
• Team members understand their role in seeing people become fully devoted followers of Jesus.
• The effectiveness of lives being transformed by the Gospel is increasing and being tracked through the number of people serving.

Community:

• People are given the opportunity to use their gifts and talents in high-capacity volunteer roles - entering into the work that Christ is doing through the local church.
• Volunteer teams are healthy in number, commitment, and leadership; they are equipped, engaged, and appreciated.

Culture:

• Teams are representing the truths of Christianity to the world in insightful, creative, and gracious ways - going into the surrounding culture to bring Jesus to everyone.
• Relationships are being pursued with unchurched people - connecting with them and inviting them to events and Sunday services.

QUALIFICATIONS

• Philosophically aligned with Village Church's Mission, Focus and strategy.
• Fulfills character qualifications as highlighted in 1 Timothy and Titus.
• Fulfill the duties required of Village Church members as outlined in the 'This is Village Church' course.
• Pursues a deeper relationship with Christ and greater spiritual growth through prayer, the gospel, and community. Is a disciple.
• Has passion and skill for leading people. Proven ability to discern, identify, recruit, and develop leaders.
• Experience in serving the local church is an asset, but not limited to vocational ministry.
• Dependable and servant-hearted; will do any job with joy and passion.
• A class 5 driver's license is required.

WORKWEEK

• 10 hrs/week
• Bi-weekly Sundays, flexible midweek, and occasional evenings
• 20-month contract term
• Starting salary $23/hr
• 3 weeks of vacation/yr