Head of Business Continuity & Crisis Management

Head of Business Continuity & Crisis Management

Apply locations: London, United Kingdom

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: R

ROLE: Leads the development, execution and communication of strategy for relevant Group, Divisional and/or business areas for business continuity and crisis management. The key focus of the role is to lead the organisation in driving a positive and responsible approach to business continuity and crisis management in an environment of increasing regulatory and customer attention:

• Develop and oversee the embedding of a consistent crisis management framework across the group, including toolsets and plans
• Develop and implement a crisis threat monitoring capability and an operational crisis response capability for the group
• Lead the production of insightful scenario analysis to future-proof the organisation and ensure crisis plans are fit for purpose
• Identify and support de-risking activities where scenario and business impact analysis has identified risk
• Deliver strategic thinking for business continuity, tied closely to cyber risk, technology risk and overall operational resilience
• Provide a leadership role in the Technology Cyber and Resilience Risk team and broader Group Risk function
• Champion simplicity and transparency ensuring that Risks are managed well with clear reporting to and understanding at Executive level.
• Support the TCR & Group Risk brand in developing strong relationships with business stakeholders that fosters transparent and informed risk management and ownership
• Support good customer service and business resiliency through best practices that are proportionately applied and that in so doing meet regulatory expectations and requirements (where applicable)

Key Responsibilities

• Operationalise a business continuity and crisis management framework that meets customer, market and regulatory expectations
• Provide Executive and Board Risk Committee papers on relevant topics, including strategic scenario analysis and recommendations
• Provide 2nd line oversight for Business Continuity and IT Disaster Recovery testing
• Deliver a group-wide Crisis Management framework and capability and supporting Business Continuity framework
• Act as lead coordinator for the Gold (Executive) crisis management team
• Implement and oversee a crisis training program that covers all levels of crisis teams and develops maturity in capabilities and incorporates stress testing of important business services and validation of business continuity plans
• Partner with the broader Technology Cyber and Resilience Risk team and Group Risk team to enhance and embed a first class business continuity framework and supporting toolsets
• Lead the facilitation of the Gold (Executive) crisis management team
• Partner with the first line teams to support their Business Continuity risk management programme including supporting their assessment, reporting and control programmes
• Review, challenge, and assist the first line of defense with their business continuity, IT disaster recovery and crisis management practices, providing guidance, training, and communication as needed
• Develop and embed business continuity policy through supporting first line accountable owners to develop, embed and maintain standards, procedures, and processes for the identification and management of risks
• Communicate business continuity, IT disaster recovery and crisis management related topics to all levels across the organisation including escalation of concerns where appropriate
• Report business continuity and IT disaster recovery risk matters and metrics into the governance structure including the Technology Cyber and Resilience Risk Committee and other regulated boards
• Drive quality in risk assessment, remediation and response activities
• Build and retain a high performing team with direct line management and matrix management of FTE and contract resources.
• Set and drive risk and controls agenda with input and feedback from senior stakeholders
• Establish strong working relationships with key stakeholders to foster the appropriate culture of robust and responsible risk management
• Influence existing teams to enhance their operational resilience and risk management culture and drive the success of key activities.

Candidate Profile / Key Skills

• Demonstrated understanding and specialist expertise of the Business Continuity, Crisis Management, Operational Resilience and Technology Risk issues that a company like LSEG faces
• Substantial experience in business continuity, crisis management, risk, audit, or other control functions in the financial services industry, preferably in fintech/payments
• Can develop and maintain powerful relationships with business leaders (Executive level and below)
• A demonstrable track record of building and leading a team of Subject Matter Experts.
• Strong critical thinking, analytical, and data-driven skills
• The gravitas to engage EXCO members
• Excellent cross-functional collaboration skills
• An aptitude for working in a regulated environment and building business benefits of technology and resilience risk
• An ability to find solutions to complex and hard problems and turn incomplete, conflicting, or ambiguous inputs into solid action plans and in turn overseeing solution delivery
• The horsepower to work in an ambiguous, fast-paced environment and balance multiple priorities and workstreams
• Strong written and verbal communication skills-including the ability to communicate effectively with different stakeholders across the business, and create reports and presentations which simplify complex themes into understandable communications
• An ability to understand and interpret regulations and apply them in a practical manner in an operational environment

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. LSEG is a systemically important part of the global financial system. It is the UK's second largest financial services business by market capitalisation, and in the top 10 of the FTSE 100.

A major financial information provider, with extensive experience, deep knowledge, and worldwide presence across financial markets, LSEG enables businesses and economies around the world to fund innovation, manage risk and create jobs. LSEG has contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Through a comprehensive suite of trusted financial market infrastructure services - and its open-access model - LSEG provides the flexibility, stability and trust that enable its customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in London, with significant operations in 70 countries across EMEA, North America, Latin America, and Asia Pacific. The Group employs 26,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

The core values of the business are integrity, partnership, excellence, and change.

LSEG has demonstrated its successful strategy as shown in its strong financial performance. Post the Refinitiv acquisition, LSEG has shifted from a period of integration to transformation. The Group is a proven innovator with its market leading strategic partnership with Microsoft enabling next-gen data, analytics and cloud infrastructure solutions.

LSEG operates across the following divisions:

Data & Analytics: delivering data-driven insights, workflow and products to customers simply and flexibly so they can make better-informed decisions.

FTSE Russell: delivering category-defining indices across asset classes and investment objectives to create new possibilities for the global investment community.

Risk Intelligence: providing a comprehensive suite of screening, due diligence, verification and onboarding solutions, helping customers protect their businesses from a wide range of threats.

Markets: supporting customers across the end-to-end capital markets workflow, providing them with access to liquidity across multiple asset classes and regions; supporting their clearing and reporting obligations; and providing risk and balance sheet solutions.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero . click apply for full job details