Head of Client Success & Growth (Bilingual ES/EN)

Ready to take your leadership to the next level? Join a company that's revolutionizing remote work by building top-tier teams for global leaders in architecture, engineering, sales & marketing, admin & accounting, and software development. They're not just connecting talent, they're creating unstoppable collaborations that break barriers and drive real results.

Now, they're looking for a Head of Account Management, a visionary leader who thrives on delivering outstanding client experiences, driving customer success, and leading high-performing account teams. In this role, you'll be the driving force behind strong partnerships, long-term growth, and game-changing strategies.

If you're a high-energy leader who loves building relationships, solving challenges, and making a real impact this is your moment. Step into a fast-paced, dynamic environment where your expertise shapes success on a global scale.

Key Responsibilities - Lead, Inspire & Drive Success

1. Team Leadership & Performance - Oversee and guide the Account Managers and professionals, ensuring targets are met while fostering a culture of continuous growth and excellence.
2. Training & Mentorship - Design and implement impactful training programs to equip your team with the skills and knowledge they need to thrive.
3. Motivation & Recognition - Cultivate a high-energy, high-performance culture through strategic incentive programs, recognition, and team engagement.
4. Business Growth & Expansion - Identify and seize new market opportunities, driving revenue growth and expanding the company's global footprint.
5. Market & Competitive Insights - Analyze industry trends, competition, and market dynamics to develop winning strategies and stay ahead of the curve.
6. Client Relationship Management - Lead high-stakes negotiations with key clients, securing favorable agreements and building long-term partnerships.
7. Customer Success Strategy - Develop and execute strategies that enhance client relationships, optimize account management, and ensure long-term success while proactively addressing challenges and unlocking new opportunities.

What We're Looking For

1. Bilingual Communicator (English & Spanish) - You're fluent in both languages, with top-tier negotiation skills that allow you to build strong, lasting client relationships across diverse markets.
2. Leadership & Results-Driven Mindset - You're a proven leader, able to manage high-performing teams, drive strategic projects, and consistently deliver exceptional customer success in fast-paced, high-pressure environments.
3. Strategic & Analytical Thinker - You don't just solve problems-you anticipate them. With sharp strategic thinking and data-driven decision-making, you create innovative solutions that drive business growth and elevate client success.
4. Commercial Expertise - You have a strong background in upselling, corporate sales, bookings, and building long-term, positive client relationships that drive revenue growth.
5. Tech-Savvy & Performance-Focused - You know your way around tools like Excel, using them to track, analyze, and optimize your team's performance, ensuring alignment with key business objectives.
6. Commitment to Success & Flexibility - You're driven by success and undeterred by challenges. You're open to traveling to the U.S. twice a year as part of your commitment to growth.
7. Experience that sets you apart - Proven previous success experience is highly recommended.
8. Cultural & Leadership Fit - A charismatic and visionary leader who fosters a culture of continuous improvement, innovation, and motivation. Skilled in building trust-based relationships, making fast, strategic decisions, and thriving in dynamic environments. Highly adaptable, energetic, and results-driven, bringing fresh ideas, a strong work ethic, and a commitment to excellence.

Work Conditions & Perks

1. Work from Anywhere - Enjoy full flexibility while working with a high-performing global team.
2. Monday-Friday 9 AM - 5 PM - Fixed schedule, 40-hour workweek. (US Central Time)
3. Business Trips to the U.S. - Twice a year to connect with clients and drive global success.
4. Start Date: ASAP - But we'll wait for the right candidate.
5. Compensation - Earn What You Deserve.
6. Base Salary - $48,000 per year ($4,000/month).
7. Variable Pay - $36,000 per year ($3,000/month).
8. Total Potential Earnings - $84,000 per year.

Ready to Make an Impact?

This is your chance to step into a leadership role where your expertise, energy, and vision will shape the future of global customer success. If you thrive in a fast-paced, high-performance environment and are eager to lead, innovate, and build lasting client relationships-this is the opportunity you've been waiting for.

Are you the dynamic leader we're looking for? Apply now and take the next step in your career with a company that's redefining remote work and global collaboration.