Head Of Content Design New London, UK

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we've reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

At Cleo, we're redefining how people manage their money and building the world's most intelligent and engaging AI-powered financial guide.

• Shape the future of financial guidance: Lead the integration of Cleo's tone of voice into the product and set the vision for content design that engages millions of users with personalised, delightful experiences.
• Inspire and lead a world-class team: Guide and mentor a talented group of content designers, fostering an environment where creativity and collaboration thrive. You'll empower them to deliver exceptional work across Cleo's ambitious product roadmap.
• Build meaningful partnerships: Work closely with Product, Engineering, Marketing, and AI/ML teams to bring innovative ideas to life, ensuring a seamless and unified user experience across Cleo's ecosystem.
• Drive strategic impact: Develop scalable processes and systems that enable your team to deliver at speed without compromising quality. You'll ensure content design plays a critical role in Cleo's strategy to become the world's most intelligent finance coach.
• Champion user-centric design: Advocate for content design's role in shaping user experiences that simplify and enrich people's financial lives, balancing creativity with measurable impact.
• Be a voice for design leadership: Collaborate with Cleo's senior leadership, including the founder/CEO, to represent content design as a strategic pillar in Cleo's mission to improve financial wellbeing globally.

This is a senior leadership position which requires someone with significant experience in a similar leadership role in product-focused tech companies.

• Deep expertise in content design or UX writing, with proven success crafting engaging and user-centred experiences for mobile products.
• Demonstrated hands-on experience in conversational design and chat-focused user interfaces, including comfort working with LLM-powered content at scale.
• Previous experience and understanding of designing products for a US audience.
• Strong leadership skills, with a track record of managing and mentoring teams (including managing managers) in fast-paced, high-growth environments.
• Experience collaborating effectively with cross-functional partners, balancing competing priorities, and navigating complex, highly regulated industries.
• Passion for creating inclusive, thoughtful, and impactful user experiences that reflect the diverse needs of Cleo's global audience.
• A strategic and adaptable mindset, with the ability to advocate for content design and shape processes that support high-quality, user-focused work.

• A competitive compensation package (base + equity) with reviews every 6 months.
• Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo, and owning your impact. Always with our complete support.
• Flexibility: We treat you as humans first, employees second. Because we can't fight for the world's financial health if we're not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
• Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Wednesdays, we buy you lunch but you can come to the office on whichever days work best for you!
• Other benefits:
  • Generous pay increases for high-performing team members.
  • Equity top-ups for team members getting promoted.
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo).
• Company-wide performance reviews every 6 months in line with our OKR cycles.
• Private Medical Insurance via Vitality, dental cover, and life assurance.
• Enhanced parental leave.
• 1 month paid sabbatical after 4 years at Cleo.
• Regular socials and activities, online and in-person.
• We'll pay for your OpenAI subscription.
• Online mental health support via Spill.
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there's anything we can do to accommodate your specific situation, please let us know.