Head of Cost Recovery and Income Generation

Head of Cost Recovery and Income Generation Reporting to: Associate Commercial Director

Hours: 37 (flexible)

Grade/Salary: From £72,583 (dependent on experience)

Contract Type: Permanent

Vetting Level: NPPV3 & SC

Role Overview

An integral role within the BlueLight Commercial team, leading on force and member cost recovery and income generation. The role will set the commercial vision for income and cost recovery along with translating legislation and developing the national guidance on behalf of the National Police Chiefs Council (NPCC) Income Generation and Cost Recovery Portfolio, other functional NPCC portfolios, and wider forces. An agile role requiring an inquisitive and challenging mindset with the ability to translate and interpret multifaceted data sets, legislation, and operational requirements.

Being responsive to stakeholder needs is key, offering pragmatic solutions within the constraints of legislation whilst developing and nurturing effective networks to exert a positive influence on behalf of BlueLight Commercial. Collaborating closely with the Policing sector, Home Office, and other customers. The role is required to manage and draw upon the knowledge of Subject Matter Experts to be able to apply their professional knowledge to develop, drive, and implement the strategy. Leading and managing a team, investing time in their development and performance.

This role requires influencing, negotiation, and collaboration skills to encourage and effect cultural change. A trusted and dedicated leader who can establish positive working relationships with a range of internal and external stakeholders; This will include Police Chiefs, CFOs, NPCC portfolio leads, and Home Office representatives.

This role will be responsible for the continued development of the already established Cost Recovery and Income Generation Centre of Excellence and will be required to chair national forums and meetings at multiple levels within the sector. This role needs to drive change, capability, and compliance while maximizing the value delivered.

My Responsibilities and Accountabilities

• Delivery of Commercial work - including commercial vision, category strategies, sourcing, contract management
  • Be seen by forces, senior managers, and all other internal and external stakeholders as the customer face and authoritative voice on all matters relating to police income generation and cost recovery.
  • Present to national conferences, chair and lead national meetings and forums focused on improving and optimizing cost recovery and income generation across the sector.
  • Managing Subject Matter Experts and utilizing their professional knowledge to develop strategies, guidance, and improve capability across the sector.
  • Further develop and maintain the cost recovery centre of excellence ensuring that BlueLight Commercial continues to be the "go to" organization for policing.
  • Further develop, update, and maintain the NPCC cost recovery guidance translating the legislative requirements and limitations into comprehensive and useful information for the sector on behalf of the NPCC portfolio leads.
  • Support any proposed legislative change by supplying professional, informed, and evidence-based advice and guidance.
  • Collaborating with stakeholders to optimize cost recovery, providing an in-depth understanding of the commercial and operational requirements.
  • Demonstrating elevated levels of commercial acumen.
  • Developing strategic relationships which include continuous improvement and innovative solutions.
  • Translate and interpret multifaceted data sets, legislation, and operational requirements to drive the strategy.
  • Working collaboratively with a variety of internal stakeholders to ensure that the users within a portfolio of responsibility are receiving the optimum support and view the organization as a trusted enabling function.
  • Depending on need, both leading and supporting with negotiations of the NPCC national contracts and commercial arrangements, ensuring that policing is able to recover all eligible costs and is able to deliver value for the public purse.
  • Managing competing demands and ensuring that new dynamic requirements are adequately accommodated amongst existing business-as-usual tasks and timeframes.
• Working with financial processes and tools to evaluate options and ensure financial information and data are accurately reflected in commercial plans.
• Driving and encouraging innovative thinking across the wider team in addressing the issues around social value and sustainability.

Performance & Monitoring

• Providing expert advice on commercial risk management and deliver plans/strategies to manage identified risks.
• Promoting and implementing common standards and processes. Proactively driving a consistent approach, enabling process standardization across police forces, promoting a radical cost-effective offering.
• Ensuring adherence to legal, regulatory, and security requirements in service delivery and build diversity, equality, and social value considerations into plans.
• Develop performance management processes to ensure savings opportunities are identified, tracked, and delivered.

Stakeholders & Relationships

• Creating strong and effective relationships with key stakeholders and partners (internally and externally) to ensure that the activities and initiatives of BlueLight Commercial are valued, understood, and embraced.
• Supporting team members and stakeholders to develop capability and capacity including developing and delivering training packages.
• Managing relationships with professionalism to influence and facilitate commercial cultural change across a diverse landscape of stakeholders, to deliver value for money and sustainable outcomes.
• Mentoring and coaching teams and colleagues, creating a high-performing culture and an environment of continuous improvement.
• Undertaking any other work as directed by your line manager in connection with your job as may be requested.

Qualifications & Accreditations
You are someone who has attained:

• A degree, OR equivalent qualification is desirable.
• Successful completion of a recognized leadership program.

Experience & Knowledge

You are someone who has:

• 3 years minimum experience in a senior role in either the public or private sector.
• Demonstration of an inquisitive and challenging mindset with the ability to translate and interpret multifaceted data.
• Excellent interpersonal & communication skills (including building and managing credible and positive working relationships with colleagues, stakeholders, and partners).
• Negotiating and influencing in a positive manner to achieve positive outcomes.
• Leading and promoting innovation, new ways of working and collaboration across a wide range of stakeholders and teams.
• Highly numerate and analytical, able to assimilate and apply new techniques and knowledge quickly to deliver insights and solve problems.
• Able to identify risks and understand risk management, anticipate issues and create innovative, commercially astute solutions and to resolve problems in relation to project or service delivery.
• Experience of operating at the strategic level and of utilizing influencing and negotiation skills.
• Experience of managing Subject Matter Experts to fully utilize their professional knowledge and expertise to drive value.
• Experience of managing strategic relationships within multiple organizations.
• Experience of chairing forums and presenting to senior stakeholders.
• Demonstrable experience of budget and resource management and contributing to financially related decisions on high-level spending with excellent end-to-end project management skills.
• Demonstrable commercial and financial awareness and acumen, including an understanding and application of legislation and regulations.
• Proven success in leading strategic delivery.
• Successful leadership and team management experience.

Skills

You are someone who has:

• Excellent interpersonal & communication skills (including building and managing credible and positive working relationships with colleagues, stakeholders, and partners).
• Negotiating and influencing in a positive manner to achieve positive outcomes.
• Leading and promoting innovation, new ways of working and collaboration across a wide range of stakeholders and teams.
• Highly numerate and analytical, able to assimilate and apply new techniques and knowledge quickly to deliver insights and solve problems.
• Able to identify risks and understand risk management, anticipate issues, and create innovative, commercially astute solutions and to resolve problems in relation to project or service delivery.

Personal Qualities

You are/have:

• Resilience, viewing challenges as opportunities to learn and being aware of self and others.
• Self-starter and ability to drive own agenda aligned to the organizational and sector goals and identify areas of opportunity.
• 'Natural' leader - innate capacity to lead and manage people to achieve collective goals.
• Role models a positive, can-do attitude with a continuous improvement mindset.
• Performance oriented.
• Committed to ensuring the best possible customer experience is achieved.
• Commercially and financially astute in business.
• Committed to professional development and willing to complete supported training click apply for full job details