Head of Delivery and Continuous Improvement

Head of Delivery and Continuous Improvement

19 February 2025

Job Title: Head of Delivery and Continuous Improvement

Function: Commercial

Location: Hybrid working - Any NHS Supply Chain Office

Contract type: Permanent

Salary: £88,825 with potential to rise to £104,500 over 3 years

Closing Date: 5th March 2025

The Head of Improvement and Delivery will lead continuous improvement working with the Head of Strategy, Reporting and Business Management to align to overall strategy and coordinate the delivery of the procurement activity portfolio.

Every day you will:

• Proactively plan and manage the pipeline for optimum delivery
• Lead engagement across the Category and Procurement Operations function to assure delivery of the pipeline
• Contribute options to improve our approach to delivering the portfolio
• Measure, monitor and manage Commercial Directorate resources at a macro-level to support efficiency identification
• Recommend resource model changes to ensure our flexibility and adaptability
• Coordinate all Continuous Improvement activity at pace - across short/medium/long term and small/medium/large sizes
• Ownership of the front door for the Commercial Directorate from the "Simplify" programme
• Provide Leadership to own team and part of Directorate Senior Leadership Team
• Drive capability improvements and champion excellence in everything we do

What can we offer you?

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• Annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• In-house training, support, and access to external qualifications to maximise your potential.
• 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Access to our Flexible Benefits Scheme for various benefits that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are part of the NHS family, sourcing, delivering, and supplying healthcare products, services, and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering over 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Recognized expert to remove constraints and blockers, putting the needs of employees first and helping people develop.
• Change mindset with the ability to plan, execute, and monitor activities during times of change while maintaining performance levels.
• Expert in identifying potential stakeholders, analyzing their expectations, and developing strategies for managing them.
• Managing Change.

Want to develop your career with NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is valued and celebrated, giving everyone the opportunity to thrive in their career. If this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form and require additional support? Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company registered in England and Wales, with company number , to act as the management function of the NHS Supply Chain.