Head of Digital Experience

Job Title: Head of Digital Experience

Location: London (Hybrid working available)

Reporting To: SVP Growth

Who we are

At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don't just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

1. Ethical/Sustainable Jewellery Business of the Year 2021 & 2023, Retail Jeweller
2. Jewellery Brand of the Year 2023, Retail Jeweller
3. Queen's Award for Enterprise: Sustainable Development 2022
4. Responsible Luxury Business of the Year 2023 & 2022, Positive Luxury

We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy every day.

Where we need your help

The Head of Digital Experience role is an exciting opportunity to maximise revenue per session by transforming the online (& to offline) customer experience. This role will be a data enabled blend of product roadmapping, commercial decision making & customer experience design.

What you'll do

1. Own the vision for how our digital experience delivers to commercial needs - connectivity between tech, content, growth & data
2. Partner with Digital product & Growth to maximise site conversion rate both within critical trade periods & across core journeys regionally
3. Lead the team that partners with product (physical), brand & growth to ensure classic & new product is represented in the most effective way to maximise sales opportunity & the digital experience allows for seamless discovery
4. Collaborate with digital product, data & product teams to increase AOV, acknowledging the differences in doing so between core regional markets (UK, US, APAC)
5. Be a key voice in digital thought leadership at MV, continually exploring opportunities within technology & process development to challenge & improve our ways of working
6. Continual assessment of our ecom & marketing technology stack to ensure alignment to our long term commercial objectives

What you'll bring

1. Technical expertise: you have operated within the digital experience space & have a solid understanding of the breadth & depth of technology capabilities available to a Digital first retail business
2. A commercial mindset: this role will suit someone who is used to considering business needs before diving into their projects.
3. Expert stakeholder management skills: this role will have product, merchandising, brand & growth all knocking at their door
4. Entrepreneurship: you should be canny, and able to take on feedback/criticism with a desire to constantly improve.

To be successful at Monica Vinader

1. You are a doer
2. You're a team player
3. You're humble
4. You are honest, straightforward and transparent
5. You are a good teacher/mentor (approachable and accessible)
6. You want to get your hands dirty
7. You solve problems
8. You are resilient
9. You are flexible
10. You are entrepreneurial, smart, and passionate
11. If you don't know something, you say so. Then go figure it out quickly
12. You love working in a creative environment
13. You have a sense of humour
14. You are an insatiable learner

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Regular travel to our Norfolk / London office may be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

1. Customer Obsessed
2. Caring
3. Fast Paced
4. Exceptional
5. Commercial

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.

Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea, Norfolk, NR23 1SH