Head of IT Infrastructure

British International Investment is the UK's development finance institution, owned by the UK Government. With a mission to solve the biggest global development challenges, we aim to create a virtuous circle of investment and impact. Your contribution will be essential.

It won't be easy: we do the hardest work in the most complex markets. Be prepared to test your skills, get creative and say your piece as you take on high-profile work as part of a diverse team of exceptionally smart, passionate people.

In return, you can take your career to all-new places in a culture that rewards curiosity and collaboration, and balances high performance with wellbeing.

BII at a glance

Over 75 years supporting sustainable business growth in developing and emerging markets

More than £8.8 billion in net assets

1,400+ businesses invested in

950,000 workers in the businesses we support

650+ people in our diverse global team

Team and role overview

• The IT Infrastructure team is a well-established team currently consisting of seven members that cover roles including Infrastructure, M365, Networks and Unified Communications. The team is focused on delivering a consistently good service to the business.
• IT Infrastructure has a limited reliance on 3rd party vendors with many of the functions being brought in house. An MSP is in place to deliver support services to the End User community at BII London and regional offices. The strategy is for this to remain in place.
• The IT Infrastructure team will support all elements of the IT service at BII. It ensures that the availability, continuity, and performance of that service is maintained in line with the needs of the group.

Purpose

• Reporting to the Director, Head of IT Production, the Head of IT Infrastructure will be responsible for providing the IT Infrastructure services to BII globally.
• The Head of IT Infrastructure is line manager for a small team covering Infrastructure, Networks and Unified Comms, Azure, Audio-Visual and M365.
• The IT Infrastructure team implements and supports systems in line with standards and guidelines from Architecture, Project Services, Security and Governance and Business Applications.
• Collaboration with the other IT functions above in developing and setting standards, guidelines and policies is a key element of this role.
• Working with the rest of the Technology and Security Management team to develop and deliver the Technology strategy.

Responsibilities

Key responsibilities include:

• Direct line management responsibilities for permanent and contract staff in the IT Infrastructure team; team size: seven.
• Development and reporting of IT Infrastructure performance metrics.
• Efficient, day to day oversight of the IT environment
  • Network and Servers
  • Hardware and software procurement, installation, and maintenance
  • Data backup and recovery
  • Performance testing and monitoring
• Selection, appointment, and management of appropriate 3rd parties.
• Set operational direction and deliver excellent IT services.
• Provision of resources for projects.
• Contribution to the development of the IT Strategy and Operational model.
• Collaboration with other teams inside and outside of Technology and Security as required to support and develop the IT service and as guided by the Director, Head of IT Production.

The candidate

• Previous suitable experience leading an IT Infrastructure team ideally within a Financial Services (Private Equity / Investment Management / Investment Banking) or NGO organisation is essential as that experience will contribute to building the structure and discipline for this function.
• Capable of communicating equally well with business users and technical professionals.
• Strong leadership skills managing and developing highly technical professionals.
• Due to BII's cloud-based infrastructure, must have strong engagement and management experience of 3rd party service providers.
• Proficient level of understanding of Microsoft technologies for infrastructure and workplace productivity tools, including Cloud, SaaS, Azure, M365, as well as networks.
• Experience in supporting international sites.
• Fundamentals of ITIL, Agile, DevOps and Prince2.

Our cultural values

We look for team members who aspire, as we do, to work at our best and to be:

• Impact-led, commercially rigorous.
• Tenacious in the face of challenges.
• Collaborative and caring.

BII is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or educational background.