Head of Operations (Stadia & Events)

Head of Operations (Stadia & Events) - The Combined Services Provider Ltd

£54,600 - £60,000 per annum

Watford, Herts

Permanent, full-time

Closing Date: 27 April 2025

CSP stands for the Combined Services Provider Ltd. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including car parking, internal and external traffic management, HVM (Hostile Vehicle Mitigation) solutions, security, stewarding, cash & audit and consultancy services. Our core areas of expertise include car parking/traffic management, HVM and security/stewarding.

Since our first contract in 1994, we have added numerous prestigious clients to our portfolio and now provide services to some of the UK's most memorable sporting and entertainment events and venues.

With around 100 permanent employees and a database of 1,500-2,000 casual staff, we pride ourselves on adapting to the varying demands at each venue, ensuring high-quality service delivery for all, whether attended by 100,000 or 100 visitors.

We are currently seeking a Head of Operations to support the expansion of the business.

Purpose of the Role:

The Head of Operations will be accountable for managing and mentoring CSP's Operations team, developing appropriate service provision, and ensuring exemplary operational service delivery within budget to all clients. You will provide excellent line management to all reports, focusing on proactive mentoring, coaching, development, and team succession planning, while fostering a culture of continuous improvement in customer experience. Additionally, you will develop and nurture strong professional relationships with clients and operational contacts to ensure CSP's expectations are consistently met. You will have full accountability for the financial performance of allocated contracts and ensure that CSP's operations are carried out safely. A full UK driving licence is required.

A full role profile is available on request.

We offer:

• A salary of £54,600 - £60,000 per annum
• Up to 25 days' holiday (after a qualifying period)
• Private Medical Insurance (after a qualifying period)
• A flexible working environment
• A non-contractual bonus scheme, dependent on overall profitability

Candidate Profile:

• Educated to Degree level
• Extensive previous experience in project management and planning
• Proven experience in managing large scale events or transport operations
• A proven senior level record of success in leadership, development, and management of high-performing teams
• An effective communicator at all levels

Qualities:

• Successful record of achievement throughout career
• A strong financial acumen, commercial awareness, and the ability to manage multiple budgets
• Strong track record in liaising with clients and external agencies, building and maintaining strong relationships
• An effective planner with the ability to make confident decisions
• Ability to evaluate conflicting priorities and drive forward solutions to multiple challenges