Head of PMO (12 month FTC) Operations London

About the role

Superscript is on the lookout for a dynamic and commercially driven Head of PMO to establish and lead our Project Management Office for a 12 month FTC.

You'll be instrumental in setting Superscript up for success by driving strategic transformation initiatives, designing a robust PMO framework and ensuring seamless customer experiences across our omni-channel insurance brokerage.

What you'll get up to:

• Design and implement a best-in-class PMO function, defining governance, processes, and reporting standards
• Introduce agile and structured project methodologies to drive efficiency and clarity
• Lead high-priority strategic initiatives, ensuring cross-functional alignment and successful execution
• Manage programme managers, fostering a culture of continuous improvement and accountability
• Champion end-to-end customer journey improvements, ensuring seamless transitions across all touchpoints
• Drive digital adoption while supporting traditional distribution channels
• Act as a trusted advisor to leadership on best-in-class project management and execution

About you:

• Proven experience setting up and leading a PMO function in a scaling, fast-paced environment
• Strong track record of delivering high priority, business-critical projects
• Experience working in insurance, financial services, or regulated industries
• Deep understanding of omni-channel distribution models (online, digital, and offline)
• Strong grasp of project governance, risk management, and financial planning
• Highly skilled in Agile, Prince2, or similar project methodologies
• Excellent stakeholder management and ability to influence at all levels
• Strategic thinker with a hands-on approach and a collaborative leadership style

In return, we offer you:

• A competitive salary and the ability to grow your career at the UK's leading Insurtech
• An amazing team and founders, supportive board and investors
• 25 days holiday - so there's plenty of time for work, rest and play
• Hybrid way of working for the perfect work / life balance
• Vitality private health and dental insurance
• Great pension (up to 10% on top of your salary)
• Full access to Spill, our mental health platform
• Cycle to work scheme
• Latest Apple tech gear & everything you need to be set up for success
• Fun, modern and informal office environment with regular team social events
• Central London location