Head of Relationship Management (Private Banking)

Head of Relationship Management (Private Banking)

Office: London Remote: UK

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth, two things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Private Banking team is the cornerstone of our exclusive new offering, driving long-term relationships with high-net-worth individuals across the globe. We operate with precision and expertise: from onboarding to ongoing financial guidance, we apply a solution-oriented approach and use our know-how to grow and nurture our high-value customer relationships.

We're looking for a Head of Relationship Management to lead our team of Relationship Managers, driving the strategy and growth of our private banking division. As a visionary leader, you'll shape the future of our high-net-worth client services, ensuring we deliver exceptional value and maintain our competitive edge in the market.

If you're a seasoned private banking professional with a track record of building and leading high-performing teams, driving business growth, and setting industry standards for customer service, we'd love to hear from you.

What you'll be doing

• Developing and implementing the overall strategy for the private banking division, aligning with the company's broader goals and vision
• Leading and mentoring a team of Relationship Managers, fostering a culture of excellence, innovation, and client-centricity
• Establishing and maintaining key performance indicators (KPIs) for the team, ensuring consistent achievement of targets
• Collaborating with other department heads to enhance product offerings and create integrated solutions for high-net-worth clients
• Overseeing the onboarding process for high-value clients, ensuring a seamless and exceptional experience
• Driving business development initiatives to expand our client base and increase assets under management
• Ensuring compliance with all relevant regulatory requirements and internal policies
• Representing Private Banking at industry events
• Identifying and implementing best practices in wealth management and private banking services

What you'll need

• 7+ years of experience in private banking or wealth management, with 3+ years in a leadership role
• UK CF30 or equivalent
• EU EFQ5 or equivalent
• A proven track record of driving business growth and managing high-performing teams in the private banking sector
• Excellent leadership and mentoring skills, with the ability to inspire and develop talent
• Impressive strategic thinking and business acumen, with a deep understanding of the private banking landscape
• Exceptional communication and interpersonal skills to build relationships at all levels
• In-depth knowledge of financial markets, investment strategies, and wealth management principles
• Demonstrated ability to navigate complex regulatory environments and ensure compliance
• Experience developing and implementing innovative private banking products and services
• Solid analytical skills and proficiency in financial modelling and data analysis

Nice to have

• An advanced degree in finance, business administration, or related field
• A relevant certification, such as CFA, CFP, or equivalent
• Experience in fintech or digital banking innovations
• International experience in private banking or wealth management
• Fluency in multiple languages

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A free Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team

Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.

Deliver WOW

We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.

Dream Team

We select, coach, and retain the top talent only and give them all the support to achieve greatness.

Never Settle

Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.

Think Deeper

Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.