Head of Supply Chain

Head of Supply Chain - Free Soul - Marylebone 3 days a week

At Free Soul, we're on a mission to revolutionise wellness for women. As we continue to scale, we're looking for a hands-on Head of Supply Chain to take full ownership of our procurement, logistics, and operations. This role is perfect for someone who's not just a strategist but also loves rolling up their sleeves and making things happen.

If you thrive in a fast-paced, high-growth environment, have a strong background in procurement and supply chain management, and want to build and optimise a world-class supply chain, we want to hear from you!

What You'll Be Doing:

Owning the Supply Chain Strategy & Getting Stuck In

• Lead and personally oversee our entire supply chain- from procurement to delivery- ensuring efficiency, reliability, and cost-effectiveness.
• Develop scalable, hands-on processes that can support rapid expansion while keeping operations smooth.
• Get involved in the day-to-day, solving issues in real-time and ensuring everything runs like clockwork.

Scaling for Growth

• Build and refine procurement and operational processes to support our fast-growing business.
• Ensure we're always stocked at the right levels- avoiding overstocking while never running out of key products.
• Identify opportunities to streamline operations, improve supplier relationships, and increase cost efficiencies.

Supplier & Procurement Management

• Take full ownership of supplier relationships - negotiating contracts, sourcing better options, and ensuring quality never slips.
• Be hands-on with procurement - working directly with manufacturers, suppliers, and logistics partners to secure the best pricing and terms.
• Work closely with suppliers to drive innovation, improve lead times, and cut costs where possible.
• Make sure we're always meeting our sustainability and ethical sourcing commitments.

Logistics & Fulfilment - No Room for Bottlenecks!

• Oversee everything from warehousing to last-mile delivery, ensuring every order gets to customers on time and in perfect condition.
• Get involved in problem-solving logistics issues as they arise, working closely with our 3PL partners.
• Implement and improve key metrics like delivery speed, cost per shipment, and order accuracy.

Being a Hands-on Team Leader

• Lead, support, and directly manage the supply chain team-helping them develop and solve real-time challenges.
• Work side by side with the team, mentoring, coaching, and driving accountability to ensure we're always improving.
• Foster a culture of proactive problem-solving and constant optimisation.

Cross-functional Collaboration

• Work closely with Product and Operations teams to ensure supply chain alignment with overall business goals.
• Provide real-time insights and solutions, keeping teams updated on supply chain performance and potential risks.
• Be the key problem-solver spotting bottlenecks before they happen and working with the wider team to fix them.

Data-Driven, Fast-Paced Decision-Making

• Use data and insights to refine forecasting, improve efficiencies, and prevent stock issues.
• Continuously assess and adjust supply chain processes, identifying cost savings and efficiency improvements.
• Stay up to date with industry trends and implement the best innovations to keep us ahead of the game.

What We're Looking For:

• A doer - this is not a sit-back-and-observe role; we need someone who thrives in hands-on problem-solving and execution.
• Strong experience in supply chain, procurement, and logistics, ideally in a fast-growing, scale-up environment.
• A strong negotiator who can negotiate with suppliers while maintaining top quality.
• A proactive problem-solver who doesn't wait for issues to arise but anticipates them and acts fast.
• A leader who is comfortable being in the trenches with the team, leading by example.
• Experience in inventory planning, logistics, supplier management, and cost optimisation.

What you'll get in return:

• Core working hours of 10:00-16:00
• Free Soul product pantry - access to a variety of FS products in the office
• Your monthly Free Soul essentials - for free!
• 30% friends and family discount
• Hybrid working: 3 days in the office per week
• Dog-friendly office
• Access to Vitality health insurance post-probation
• Monthly team socials, lunch & learns and internal events
• Brand new work laptop and full desk set-up
• Pension plan
• A brand-new office environment, designed to be an inspiring place to work, collaborate and grow