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Hospitality Supervisor
Posted 7 days 9 hours ago by Aberdeen Performing Arts
JOIN OUR TEAM AT ABERDEEN PERFORMING ARTS
Hospitality Supervisor
Location: Aberdeen Performing Arts (His Majesty's Theatre, The Music Hall, The Lemon Tree)
Salary: £13.00 per hour
Contract: Various
Closing Date: 09 April 2025
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced hospitality environment? If so, we'd love to hear from you!
About Us
Aberdeen Performing Arts is a creative hub at the heart of city life. We run three iconic city-centre venues-His Majesty's Theatre, the Music Hall, and The Lemon Tree-hosting world-class performances and vibrant festivals, including Granite Noir, True North, and Light the Blue. Alongside our acclaimed arts and cultural programmes, we provide outstanding hospitality experiences through our bars, café, and restaurant.
About the Role
As a Hospitality Supervisor, you'll play a key role in delivering an exceptional customer experience across our venues. You will assist in the day-to-day operations of our hospitality services, including our high-volume 'Crush Bar' pre-show and interval service, our daytime café at the Music Hall, and our restaurant, The Terrace, at His Majesty's Theatre. You will also support our corporate hospitality, conferences, and events.
What You'll Do
- Supervise, train, and support hospitality staff to ensure excellent service and smooth operations.
- Lead by example, providing a welcoming and efficient customer experience.
- Ensure compliance with licensing laws, health and safety regulations, and company policies.
- Maintain high standards of cleanliness, presentation, and stock control.
- Assist in driving sales and enhancing customer engagement.
- Work closely with other departments to ensure seamless venue operations.
About You
We're looking for someone with:
- Experience in a hospitality role at a supervisory level.
- Strong leadership, communication, and organisational skills.
- Confidence in managing a fast-paced hospitality environment.
- Knowledge of health and safety, licensing, and customer service best practices.
- The ability to remain calm under pressure and handle challenges with professionalism.
- A flexible approach to work, including evenings and weekends.
The Details
We have two permanent roles available: one at 20 hours per week and one at 15 hours per week, both working 5 days from 7, including evenings and weekends. There is scope to be flexible in these contracts. The rate of pay is £13.00 per hour which will increase in line with the real living wage effective 1st April, and we offer a suite of benefits, including staff discounts.
Join Us!
If you're ready to be part of a dynamic, customer-focused team, apply online at Aberdeen Performing Arts Careers. Alternatively, send us your CV and a covering letter (in a format that suits you) explaining:
- Why you'd love to work with Aberdeen Performing Arts.
- Why you're perfect for this role.
- How you would create a SPARK, reflecting our values of Curiosity, Optimism, Loyalty, Resilience, and Teamwork.
You may wish to apply by video or audio instead of a cover letter and in addition to sending us your CV. To do this please ensure it is saved in an easily accessible format and send via a We Transfer link to . Videos should be no longer than 5 minutes long (maximum). If you have access requirements or need additional support to apply or to progress your application, please let us know so we can help - this information will not be a factor in our decision making. We run a Guaranteed Interview Scheme, which offers disabled people or those who are care experienced a guaranteed interview, if they meet the essential criteria for the role. Please let us know in your application if you would like to be considered in the Guaranteed Interview Scheme.
We are an equal opportunities employer and are committed to the principle of diversity in all areas. In that spirit, applicants with diverse backgrounds, experiences, abilities, and perspectives are encouraged to apply.
This post does not meet the minimum requirements for visa sponsorship under the Skilled Worker Route. We are therefore unable to consider applicants for this post that require sponsorship to work in the UK.
