Housing Customer Service Team Leader

• Directorate BHCC: Housing, Care and Wellbeing
• Contract Permanent
• Closing Date Apply by 2 March 2025

Location

Brighton

Job Summary

Job reference

• Positions available 1

Working hours: 37

Job category

Housing

Organisation

Brighton & Hove City Council

Job introduction

Brighton & Hove is a great place to live, learn, work and visit. Our diverse and vibrant community is passionate about the city and there's a shared commitment to celebrating and promoting all that makes Brighton & Hove so unique.

We are just as committed to delivering an outstanding service to our residents as we are in making Tenancy Services the first choice for a career in Housing.

If you are looking to work in a flexible and forward-thinking organisation, are experienced in and enjoy supporting a team to provide excellent customer service, then we would be delighted to hear from you.

You'll be working in a directorate that is dedicated to empowering people from different communities and backgrounds to come together, live well and thrive, supported by our city-wide work on fairness, inclusion and engagement.

You will have a relevant professional qualification or proven experience of delivering customer service in a housing context. Your experience will have given you excellent knowledge and understanding of housing services.

You will be comfortable and experienced in supporting a team, ensuring a focus on the customer. Your experience will have given you the ability to set and achieve targets and support a team to meet them.

You'll have an ability to communicate and build working relationships with a diverse range of stakeholders, an understanding of the needs of our different communities and residents, and the skills to ensure accessibility and inclusion in your work.

We have a full-time vacancy available, with some flexible working including working from home to support a positive work/live balance. We can also offer fully office-based arrangements as an option. Our diverse team is based across the city in one of our three housing offices and at our Housing Centre based in Moulsecoomb. On the days you are working in the office you will be in a spacious and welcoming working environment and whether working in the office or remotely, you will become part of our friendly and supportive management team.

In return, we can offer you a competitive salary, training and qualifications, career progression with the opportunity to become involved in bespoke projects, flexible working, a generous annual leave allowance with the opportunity to buy extra days, staff discounts, and admittance into the Local Government Pension Scheme.

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you've submitted your application and at interview.

As part of your application, you will need to complete your education and work history and provide answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your line manager. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, female or trans.