Implementation Consultant

Posted Wednesday, February 19, 2025 at 6:00 AM

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It's how business gets done.

Who is ECI?

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn't simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.

To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

Purpose of the position

You will help our customers implement our product by knowing the capabilities and limitations of the ECI Software Solutions in order to deliver the best possible implementation for our customers. In addition, you will be responsible for training and knowledge sharing with your colleagues.

Position in the organization

The Implementation Consultant II reports to the Team Lead of Implementation Services.

Areas of responsibility

• Successfully implement and provide ongoing consulting for customers utilizing an ECI software solution, creating an exceptional customer experience.
• Be the primary representative and go-to resource for new customers implementing the ECI software solution.
• Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting/data analytics requirements.
• Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
• Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:

1. Requirements gathering through existing process reviews
2. Systems design and fit-gap analysis
3. System configuration and setup
4. Engineer solutions based on complicated customer business requirements
5. New process design and definition
6. Pre-implementation system testing
7. Concept validation and user acceptance testing
8. Data migration and data formatting recommendations
9. Go-live implementation tasks and post-go-live consulting
10. Consulting recap/activity reporting
11. Ensure timely and accurate project and time administration
12. Identify and manage potential issues and escalations in coordination with the team lead or project manager.

Job requirements

• Bachelor's Degree or Master's Degree in Business, Accounting, Supply Chain, Information Systems, or equivalent.
• HBO (Higher Vocational Education) degree, preferably in technical business administration or business informatics.
• 3 - 5 years experience in software implementation or consultation.