Implementation Consultant

Our Services organization is growing and we are looking for an Implementation Consultant to join our Services team. As an implementation consultant, you'll work closely with our enterprise and strategic customers to implement to help their business needs and challenges.

Please note this role requires attending our London office 3 days a week.

About The Role

• Take ownership of new accounts and manage their onboarding and implementation for our customers.
• Build strong relationships with our clients to understand their needs and ensure their success with
• Act as a project manager to ensure timelines are met.
• Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the team.
• Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services).
• Work with customers to build their most time-sensitive workflows into and ensure there is a clear end-user training plan for those workflows.
• Build, own, and execute client success and implementation plans.
• Navigate client organizations to uncover additional product applications & opportunities for partnership.
• Spearhead internal cross-functional improvement projects.

Your Experience & Skills

• 3-5 years experience in a Professional Service / Implementation / Customer Success positions.
• Strong customer-facing and presentation skills with the ability to establish trust and credibility.
• Ability to work in a high volume environment.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy.
• BA or BS degree.

We believe in equal opportunity.

is an equal opportunity employer and bans discrimination and harassment of any kind. is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.

All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where operates.

is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to .

All requests for accommodation are treated confidentially, as practical and permitted by law. Meet the Customer Success team

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.