Incident Controller - x 2 posts

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Sector: Agriculture and Landscaping

Contract Type: Permanent

Hours: Full Time

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here.

About our people and the recruitment process

We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work-life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

Manage all incidents, accidents and emergencies affecting the operational railway in liaison with colleagues in Network Rail, customer organisations and other agencies. Co-ordinate the response to all infrastructure and operational incidents including recovery of normal train service and input to and management of relevant information and communication systems.

Develop on an ongoing basis, good working relationships with Network Rail staff, train operators, contractors and other key industry partners to deliver an effective response to and minimise the impact of any disruption.

About the role (External)

As part of the Route Control Team, you'll manage operational incidents that affect the route, ensuring that these are managed in a safe, effective and timely manner. If a situation arises you'll be responsible for leading internal and external affected parties so that the network operation is re-established successfully and the impact on train passengers and freight operations are minimised.

Key Accountabilities

1. Work during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers.
2. Manage the call out and co-ordinate the activities of response staff including maintenance, operations, train operator, contractors, emergency services and other key industry partners and agencies, in response to an incident or event, including escalation of such incidents as necessary, to achieve safe and speedy recovery as highlighted in the Service Specification.
3. Disseminate accurate, concise and timely information, in accordance with NR and TOC company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group members relating to incidents.
4. Maintain a daily log of all notable operational safety, infrastructure and performance events, using the available systems in accordance with the relevant company standards and instructions.
5. Responsible for the identification and classification of infrastructure failures including the management and input to FMS and other systems as appropriate.
6. Responsible for the co-ordination of short notice variation to possession and isolation plans and for the design and co-ordinated implementation of temporary and emergency speed restrictions.
7. Actively manage information arising from remote condition monitoring equipment including the call out and co-ordination of appropriate staff and recording of information to deliver a prompt response to alerts.
8. Work closely in support of the Network Delivery Manager and Train Running Controller in the development of emergency plans and resources for response to major incidents.
9. Assist the Train Running Controller with VSTP train movements.
10. Assist the Network Delivery Manager in setting up 'gold command' /Incident Room in times of disruption.

Essential criteria

1. Knowledge and demonstrable experience of operating procedures, rules and regulations.
2. Experience within a control environment, area operations or infrastructure role.
3. Understanding of fault management procedures.
4. Good geographical and organisational knowledge of applicable ICC controlled area.
5. Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. CCF, TMIS, P2v2, TRUST, TRUST DA, TOPS, FMS, Nexus Alpha and Alpha Page or other communications/pager system.
6. Working knowledge of the NRN system and its correct use.
7. Knowledge of Train Operating Companies within the route.
8. Good team working skills and ability to make objective decisions.
9. Able to influence others and work under pressure.
10. Understanding of commercial/business picture within Network Rail and TOC's.

Desirable criteria

1. Knowledge of Network Rail and Train Operating Companies across the network and the key aspects of their business.
2. Knowledge of railway systems applicable to train service delivery.
3. Previous experience of working within a safety-critical communications environment.
4. Have a good understanding of commercial issues and customer flows on SWR and neighbouring routes.
5. Understanding of effective decision-making tools and how to implement them.
6. The capacity to risk assess and prioritise incidents to achieve an aligned goal.

Company

Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges - but also tremendous opportunities. From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.

We're proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it's crucial that our employees have the right skills to develop their careers and meet the challenges ahead.

We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.

We also know that it's vital to get each individual's training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.

Your health, wellbeing and benefits

We believe that safety and performance go hand in hand and this doesn't just mean safety on the railway! We are committed to the wellbeing of our employees and believe, that should come first.

We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.

We have a range of benefits including:

• 28 days annual leave entitlement.
• My benefits - Our discounted online shopping site.
• A range of discounted offers including childcare vouchers, Healthcare offers - cycle to work, healthcare club discounted membership and other benefits.
• Subsidies of up to 75% on rail and underground season tickets.
• A range of pension schemes.
• 2 weeks paid reserve leave for our Armed Forces community.

What Diversity and Inclusion means to us

'Diversity' means recognising differences between people while valuing the contribution they make. 'Inclusion' means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.

Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail - making diversity and inclusion a conscious part of how we run our business throughout Britain.

Disability Confident Leader

Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.

Find out more about our recruitment process here.

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